LASENA MACKEL
Lawton
Summary
Highly organized and efficient in fast-paced multitasking environments; able to adapt and prioritize effectively to accomplish objectives with integrity, ingenuity, and enthusiasm.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
14
14
years of professional experience
Work History
Customer Service/ Sales Associate
LOWE'S HOME IMPROVEMENT
05.2021 - Current
- Delivers exceptional customer service by answering phones, preparing invoices, preparing customer orders, providing customers with information and specific product knowledge, maintaining stock on sales floor, updating inventory daily, and ensuring a safe working and shopping environment by adhering to all safety policies and standards. Performs daily job tasks such as pulling merchandise, filling orders, and transporting freight in a fast-paced environment by means of operating light and heavy power equipment.
Customer Service Manager/ Cashier/ Customer Service Associate
WALMART
04.2017 - 04.2021
- Responsible for ensuring that customers are always satisfied. Duties include supervising front end of store, delegating tasks to staff members, assisting senior management with employee schedules, maintaining a safe environment, preventing loss and damage by reporting irregularities, resolving customer inquiries and problems, receiving and distributing money for bill payments, money orders, food purchases, etc., operating a cash register, stocking and organizing merchandise.
Server
DARDEN/OLIVE GARDEN
05.2014 - 07.2015
- Promptly served all food courses and alcoholic beverages to guests. Accepted payment from customers and made change as necessary. Suggested additional items to customers, as appropriate, to increase restaurant sales. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Greeted guests and sat them at tables or in waiting areas. Performed serving, cleaning, and stocking duties in establishment. Assisted co-workers. Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, order transaction area, bars, work areas, and tables.
Administrative Assistant
SONO BELLO
08.2011 - 10.2013
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
BBA - Marketing
Cameron University
Lawton, OK12-2025
Associate of Science - Business
Cameron University
Lawton, OK01.2014
Associate of Science - Interdisciplinary Studies
Cameron University
Lawton, OK01.2010
High School Diploma - General Education
MacArthur High School
Lawton, OK01.2001
Skills
- Sales experience
- Communication skills
- Administrative experience
- Data entry experience
- Management skills
- Leadership and management skills
- Computer proficient
- Customer service expert
- Experience using all versions of Microsoft Word, Microsoft Power Point, Microsoft Office Suite, Microsoft Excel, and OTS Software
- Problem-solving skills
- Teamwork and collaboration
Affiliations
- Consistent Dean's List Recipient
- Volunteer work for United Way
- Volunteer work for Lawton Food Bank
- Volunteer work for American Red Cross Lawton Chapter
- Volunteer work for Habitat for Humanity
- Department of the Army Family Readiness Group FT. Sill Volunteer Award April 2004
Timeline
Customer Service/ Sales Associate
LOWE'S HOME IMPROVEMENT
05.2021 - Current
Customer Service Manager/ Cashier/ Customer Service Associate
WALMART
04.2017 - 04.2021
Server
DARDEN/OLIVE GARDEN
05.2014 - 07.2015
Administrative Assistant
SONO BELLO
08.2011 - 10.2013
Associate of Science - Interdisciplinary Studies
Cameron University
High School Diploma - General Education
MacArthur High School
BBA - Marketing
Cameron University
Associate of Science - Business
Cameron University
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