Jennifer Lundgren
Norwalk,CT
Summary
Innovative and experienced Customer Service, Sales Support and Logistics professional. Excellent interpersonal communication skills with a customer/client focus. Strong organizational skills with the ability to prioritize tasks quickly and efficiently. Skilled in problem analysis & problem solving. Experienced in daily management of a team of employees to include hiring, motivating, coaching, and training. Committed to improvement in area operations, efficiency, and service to both internal and external customers. Excellent Technical Skills including Microsoft Office Suite.
Overview
17
17
years of professional experience
Work History
Customer Service & Sales Support Associate
DzineElements, Inc.
Norwalk, CT
10.2019 - Current
- Provide product information and price quotations to customers, including freight costs.
- Management of purchase orders on both customer and supplier side
- Research potential leads in target markets to identify new business opportunities.
- Maintain accurate records of customer interactions and transactions.
- Assist accounting in invoicing and record keeping
- Track shipments of orders placed by customers and ensured timely delivery.
- Coordinate the release and shipment of all incoming orders from our New Jersey & Italian warehouses
- Provide technical support to customers regarding the use of company products.
- Perform administrative tasks such as data entry, filing documents.
- Claim processing and management.
- Respond promptly to inquiries from customers regarding product features or services offered.
- Participate in training sessions designed to enhance knowledge of company products and services.
Customer Service/Sales Support
Arjo Wiggins USA
Stamford, CT
05.2018 - 05.2019
- Responsible for linkage and organization of orders between sales team and customers for international creative and technical paper printing company
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Develop and monitor performance indicators, manage sales tracking tools and report on important information, provide data and guides to help the sales team
- Keep record of sales trends, liaise with account managers to develop specific sales strategies.
Logistics & Customer Services Team Lead
Cellmark
Norwalk, CT
04.2014 - 04.2018
- Act as liaison and main point of contact between sales team and suppliers/customers
- Handle numerous accounts and coordinate scheduled pick-ups and deliveries while always maintaining excellent customer service
- Administer purchase and sales orders, prepare month end reports as well as adjustments for accounting
- Manage supplier and customer orders for recycled materials on a monthly basis
- Coordinated with other offices within companies for export bookings for countries
- Position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Office Assistant
Norwalk Academy of Dance
Norwalk, CT
06.2013 - 04.2014
- Acted as main point of contact for all customers and visitors
- Created and modified documents including correspondence, flyers, reports, drafts, memos and email
- Prepared nightly bank deposit reports and provided copy to Controller
- Completed Monthly and Trimester billing and processing of all payments
- Maintained electronic and hard copy filing system, coordinated maintenance of office equipment and handled requests for studio information and data
- Communicate with the studio Owner and Controller by creating summary reports of key information at the end of each day.
Affiliate Customer Service Coordinator
Prime Time Limousine, Inc.
Stamford, CT
04.2007 - 01.2013
- Utilized strong customer service skills to build relationships with passengers and their support staff
- Arranged last minute ground transportation for large corporate events & groups in the US, England, Switzerland, China, Japan, Australia, Spain and India for Board of Director meetings and corporate events for prestigious companies including a 500-car event for Pepsico
- Updated and verified new and existing reservations in master database
- Maintained files for Prime Time affiliates worldwide, as well as coordinated with affiliates to ensure flawless execution and pristine client service
- Provided additional options for clients utilizing relationships with business contacts
- Available 24 hours a day to address any issues concerning affiliate travel as well as working overtime as needed.
Education
Paralegal/Legal Assistant Degree -
Norwalk Community College
05.2004
Skills
- Account Servicing
- Written And Oral Communication Skills
- Customer Retention
- Product Recommendations
- Sales Operations
- Issue Resolution
- Post-Sales Support
- Sales Experience
- Customer Communication
- Transaction Processing
- Complaint Management
- Data Entry
- Customer Service Expertise
- Product And Service Knowledge
- Sales Team Assistance
- Account Management
- Organization And Recordkeeping
- Order Processing
- Customer Order Management
- Billing And Collections
- Lead Prospecting
- Customer Follow-Up
References
References available upon request.
Timeline
Customer Service & Sales Support Associate
DzineElements, Inc.
10.2019 - Current
Customer Service/Sales Support
Arjo Wiggins USA
05.2018 - 05.2019
Logistics & Customer Services Team Lead
Cellmark
04.2014 - 04.2018
Office Assistant
Norwalk Academy of Dance
06.2013 - 04.2014
Affiliate Customer Service Coordinator
Prime Time Limousine, Inc.
04.2007 - 01.2013
Paralegal/Legal Assistant Degree -
Norwalk Community College