La'Sha Riles
Crossett,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Senior Finance Manager
Express Success
03.2022 - Current
- Forecasted trends and recommended improvements based on financial risk analyses.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Managed investments to diversify financial portfolios and grow revenue.
- Drove revenue stream development through strategic collaboration and partnerships.
Voluntary Addictions Counselor
Voluntary Services
03.2019 - Current
- Offered professional, respectful therapy to addicted individuals in treatment facility.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Cashier
Eagle Mart
09.2021 - 01.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Night Custodian
McPherson Temporary Service
05.2021 - 08.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Kept building spaces premises clean inside and outside.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH12.2026
Skills
- Bank Security Expertise
- Lending Practices
- Inventory Accuracy
- Recruit Well-Qualified Staff
- Customer Financing
- Mentoring
- Weight and Measurement
- Cash Register Operation
- Operating Telephones
- Sweeping and Mopping
- Total Sales Reconciliation
- Price Identification
- Janitorial Duties
- Customer Satisfaction
- Cooperative Attitude
- Customer Inquiries
- Folding Clothes
- Information Updates
- Billing and Payment Processing
- Food and Beverage Experience
- Refund Handling
- Microsoft Office
- Gift Wrapping
- Customer Buying Habits
- Shelving Items
- Customer Complaint Resolution
- Customer Transactions
- Collecting Information
- Work Task Prioritization
Timeline
Senior Finance Manager
Express Success
03.2022 - Current
Customer Service Cashier
Eagle Mart
09.2021 - 01.2023
Night Custodian
McPherson Temporary Service
05.2021 - 08.2021
Voluntary Addictions Counselor
Voluntary Services
03.2019 - Current
Bachelor of Science - Psychology
Southern New Hampshire University
Similar Profiles
Abraham Ramirez GarciaAbraham Ramirez Garcia
Optical Sales Associate at Success Vission ExpressOptical Sales Associate at Success Vission Express
Torrance MerchantTorrance Merchant
Head Varsity Football Coach at Success Academy at AndersonHead Varsity Football Coach at Success Academy at Anderson
Mohammad AftabMohammad Aftab
Business Development Executive at Insights success media and technology pvt ltdBusiness Development Executive at Insights success media and technology pvt ltd