Lasha Tandashvili

• Provides high-quality customer service to members and providers about eligibility, benefits, claims, and product inquiries through various communication channels (calls, emails).

• Successfully managed an average of 100 calls daily.
  • Achieves or exceeds performance KPIs related to quality, productivity, and reliability. Quality Assurance was on 98.3% for 2025 year.
  • Adheres to established policies and procedures for timely and accurate issue resolution. Average hold time speaking to members was 53 second per call and after call wait time was 17 seconds.
  • Handles escalated situations by identifying and de-escalating member/provider concerns, initiating investigations, and recommending process improvements. Using various systems including Sales Force, Agen AI also contact different line of business internally within Health First and externally.
  • Complies with HIPAA regulations, maintaining the confidentiality of Protected Health Information (PHI) and other sensitive data.
  • Fosters trust-based relationships through effective communication with customers, using empathy and listening skills .

• Works a flexible schedule that may include late shifts, weekends, and holidays, often on short notice. Volunteer for extra hour out of my scheduled shift.
• Takes on additional responsibilities as needed, such as being part of special projects such as Discussion starter Deadline Drivers, and any other responsibilities according to business needs. Part of Discussion starter project, facilitated, motivated and create ice breaker for the team to enhance and improve team building within hf colleagues. With Deadlier project, informed and remind team about important deadline to improve colleague efficiency and keep them up to dated.

• Worked and managed 10+ client within time of my employment.
• Assisted clients with daily living activities, ensuring comfort and safety.
• Administered medication following prescribed schedules and guidelines.
• Developed individualized care plans tailored to client needs and preferences.
• Monitored vital signs, reporting changes to healthcare professionals promptly.
• Provided companionship to patients, fostering positive relationships and emotional wellbeing.
• Assisted patients with daily living activities, promoting independence and quality of life.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Evaluated care effectiveness regularly, adjusting approaches based on client feedback.

• Greet, register, and assign rooms to guests discreetly. Answer inquiries about hotel services, assist with reservations, and provide directions.
• Managed front desk operations, ensuring seamless guest check-ins and check-outs.
• Facilitated communication between guests and hotel staff to resolve inquiries promptly.
• Keep track of room availability and guests' accounts. Handle billing, payments, and post charges. Receive and organize mail.
• Adhere to credit policies, manage cash, and greet guests warmly. Lead responsibilities include assigning tasks and overseeing employees.
• Assist with reservations, secure valuables, and arrange amenities for special guests.

• Ran day-to-day operations within the start-up incubator and ensured guests were 100%.
• Supported members with personal in-house projects in a friendly, patient, and professional manner.
• And lastly, assisted internal and external clients with the management and hosting of events such as meetings, workshops, conferences, dinners, or parties within the Mesh Coworking space. Some of these events included Oslo Innovation Week, Startup Extreme, She Conference, and Digital Bar.

• I communicated with 50+ customers on a daily basis via inbound call and ensured their inquiries were addressed in a timely manner. In lockout situations, we demonstrated empathy with a solutions-oriented approach for customers, giving clear instructions for both the client and technician for better service delivery.
• I analyzed and listened to customer records to identify the quality of service provided. To improve service, we called non-satisfied customers twice a month and conducted a survey to improve service based on their feedback.
• Effectively faced and resolved problems to foster trust in a high-pressure environment using verbal and written communication via outbound calling and sending out emails.
• Locksmith services

• I analyzed trends in financial markets and advised customers on opportunities for profit-making by using specific signals and information. Helped existing clients increase profit margins by 50%.
• Conducted cold calling using phone calls to the leads that showed interest in trading and investment. Within the first three months of employment, making 1000+ calls netted the company $50,000+.
• Handled customer relations. Performed administrative duties that included collecting official documents required for trading.
• Financial platform to trad financial products.

• Managed a high-volume store with over 10,000 units.
• Effectively Recruited, coached, counseled, and trained store employees to achieve monthly sales targets. Arranged weekly meetings with each employee and discussed ways to increase productivity.
• Conducted market research using a questionnaire in the store to identify customers' needs.