Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lashala Belue

Duncanville ,AL

Summary

Versatile professional with a strong background in HR and customer service, notably at Onin Staffing. Excelled in employee relations and HR records management, enhancing office efficiency and confidentiality. Proven track record in improving customer satisfaction and retention rates by leveraging exceptional communication skills and technical expertise. Achieved consistent performance metrics, demonstrating a commitment to excellence and a proactive approach to problem-solving.

Overview

6
6
years of professional experience

Work History

HR Assistant

Onin Staffing
05.2023 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
  • Answered and redirected incoming phone calls for office.

Technical Customer Service Representative

Verizon Wireless
01.2021 - 05.2023
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
  • Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
  • Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
  • Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
  • Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
  • Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.

Customer Service Representative

FIS
04.2019 - 01.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Florence High School
Florence Al

Skills

  • Employee Relations
  • File Maintenance
  • Human resources records
  • Benefits Administration
  • Payroll Administration
  • Background Checks
  • Open enrollment coordination
  • Interview scheduling
  • Job posting
  • Application tracking
  • Onboarding support
  • Office Administration

Languages

English
Native or Bilingual

Timeline

HR Assistant

Onin Staffing
05.2023 - Current

Technical Customer Service Representative

Verizon Wireless
01.2021 - 05.2023

Customer Service Representative

FIS
04.2019 - 01.2021

High School Diploma -

Florence High School

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Lashala Belue