Shana Long, MBA
Summary
Site development and operations leader who manages multi-site facilities, special projects, and service delivery with a focus on efficiency and compliance. Known for guiding team priorities, supporting budget discipline, workflow improvement, and staff training across complex operational environments.
Currently, at BJC Health, my mission is to join strategic project management with a heart for community service, guiding our site coordination team in creating spaces that promote healing and support. Recent endeavors encapsulate a blend of leadership, cross-functional team collaboration, and a commitment to operational excellence, fostering environments that resonate with both clients and staff.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Site Development Manager
BJC Health
01.2025 - Current
- Lead site operations, special projects, and facility management for five BJC Behavioral Health clinics across Saint Louis and Southeast Missouri regions.
- Managed a team of site coordination professionals to ensure effective operations. of three site coordination professionals and fleet of 32 vehicles.
- Supported strategy deployment for workflow development, process improvement, and space planning initiatives.
- Collaborated with leaders and departments to resolve operational issues, ensure compliance, and uphold excellence in invoice processing, new employee orientation and training, equipment deployment, environmental health and safety, contracts, High Reliability System (HRS), and facility maintenance.
- Trained nearly 100 behavioral health leaders and staff on effective system processes and procedures.
- Draft and distribute organizational messaging for operational changes, updates, and staff awareness, and update behavioral health policies and procedures.
Board Member
GATEWAY 180 HOMELESS SHELTER
08.2013 - Current
- Obtained a private donation of $20,000 to support program initiatives.
- Tracked rehousing efforts, program services, product offerings, finances, and human resource practices for board members to inform strategic decisions.
- Facilitated client empowerment workshops, boosting participant skills and confidence to improve program engagement.
- Assisted with launch of Gateway 180's first annual Dress to Success fashion show, serving as narrator to highlight participant achievements and promote community involvement.
PROPERTY MANAGER
Monarch Investment and Management Group
09.2024 - 12.2024
- Achieved stronger leasing and collections results by maintaining near-market occupancy and rent levels within owner guidelines, backing renewals, identifying income opportunities, and controlling expenses to strengthen net operating income.
- Supported leasing renewals and collections by helping keep occupancy and rent levels near market rate within owner guidelines, backing renewals, identifying income opportunities, and reducing expenses to improve net operating income.
- Updated marketing materials and collaborated with regional manager on monthly budget review to align property operations with financial guidelines.
- Kept property marketing current, accurate, and effective while partnering with regional manager on monthly budget review to support disciplined financial performance.
- Managed work tickets through fast response and full resolution to support resident satisfaction and service quality.
- Improved resident experience and maintenance outcomes through proactive engagement, quick concern resolution, and follow-through on work tickets until closed.
- Responded to resident requests and complaints in timely, appropriate manner while reinforcing the same service standard across the team.
- Directed site team performance through Monarch policy adherence, staff meetings, training, employee development support, engagement activities, brand and culture promotion, and guidance on hiring feedback, evaluations, and Assistant Property Manager readiness.
- Backed site team performance by following Monarch policies and standards, holding staff meetings, providing training, supporting employee development, participating in engagement activities, modeling Monarch brand and culture, and assisting with hiring evaluations and Assistant Property Manager development.
- Advanced site team results by reinforcing Monarch policies and standards, leading staff meetings and training, promoting employee development, supporting engagement efforts, modeling brand and culture, and guiding hiring evaluations and Assistant Property Manager readiness.
- Maintained accurate information management and reporting by preparing new and renewal lease documents, completing Monday reports, processing property invoices, and organizing files and records in line with company and legal requirements.
- Fostered an environment that encourages employee development through active support and engagement.
- Engaged in team relations and facilitated local employee engagement activities to strengthen team cohesion.
- Promotes and represents Monarch brand and culture through daily actions and influence.
- Fulfilled additional assignments and projects to ensure operational efficiency.
- Managed supervisory responsibilities by hiring, directing daily work, setting expectations, evaluating performance, and providing feedback for on-site personnel to support team success.
- Managed supervisory responsibilities by hiring, directing daily work, setting expectations, evaluating performance, and providing feedback for on-site personnel to support team success.
SENIOR PROPERTY MANAGER
J.R. Mayer Management-Westpark
07.2018 - 09.2024
- Manage daily property operations and oversee onsite office and maintenance staff.
- Keep occupancy between 98% and 100% through strong customer service, business knowledge, and industry expertise; currently 100% leased through November 2024.
- Confirm rent receipt and reconciliation per lease terms, producing ongoing zero-2% month-end delinquency rates.
- Addressed tenant concerns and resolved complaints promptly, enhancing tenant satisfaction.
- Inspect properties regularly, identify deficiencies, schedule repairs, and assist with code compliance.
- Led weekly property status meetings, coordinated projects, and monitored budgets to ensure operational efficiency.
- Lower vacancies during COVID-19 by partnering with building owners on marketing updates, business plans, and tenant notices for support programs.
- Built strong relationships with service providers, contractors, first responders, and community organizations to enhance community engagement.
SENIOR CONSULTANT/PROGRAM MANAGER AMEREN MO
ICF International Inc.
04.2016 - 07.2018
- Facilitated access to energy efficiency programs for disadvantaged communities, including low-income and market-rate multifamily programs for Ameren Missouri, improved resource availability and support.
- Managed $3.29M budget for low-income multifamily program implementation, ensuring adherence to financial targets and effective resource allocation.
- Served as a subject matter expert on a tiger team for affordable multifamily housing energy efficiency programs.
- Evaluated legislative changes to ensure compliance with program objectives and assessed their impact on program structure based on federal, state, and local regulations.
- Adjusted program elements based on identified needs during rollout.
- Led energy efficiency, safety, and compliance training for developers, subcontractors, and property managers.
- Built relationships with internal teammates and stakeholders around mutually beneficial partnerships.
- Assisted participants across market-rate properties, Section 8, Section 202, mixed-income LIHTC, and commercial residential sites, including homeless shelters and group homes.
- Drafted process and procedure manuals for affordable multifamily housing energy efficiency program implementation.
- Monitored quarterly key performance metrics and met targets.
- Represented the Missouri affordable housing utility program during brainstorming sessions with the U.S. Department of Energy.
- Built and delivered PowerPoint presentations for large community stakeholder meetings.
- Provided leadership within the department by sharing experience and offering guidance.
- Developed business partnerships to promote participation in energy efficiency programs.
Education
Master of Business Administration -
Webster University
Bachelor of Arts - Management
Webster University
Skills
- Project management
- Space planning
- Budget management
- Regulatory compliance
- Operational efficiency
- Vendor management
- Stakeholder engagement
Certification
Enterprise Program Management, Nonviolent Crisis Intervention
LANGUAGES
American Sign Language
Affiliations
- Webster University Alumni Association
- Phi Theta Kappa National Honor Society
Timeline
Site Development Manager
BJC Health
01.2025 - Current
PROPERTY MANAGER
Monarch Investment and Management Group
09.2024 - 12.2024
SENIOR PROPERTY MANAGER
J.R. Mayer Management-Westpark
07.2018 - 09.2024
SENIOR CONSULTANT/PROGRAM MANAGER AMEREN MO
ICF International Inc.
04.2016 - 07.2018
Board Member
GATEWAY 180 HOMELESS SHELTER
08.2013 - Current
Master of Business Administration -
Webster University
Bachelor of Arts - Management
Webster University