Lashana Powell
Seabrook,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative II
GM Financial Services
08.2013 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Listen and understand customer issues, while offering meaningful solutions.
Deputy Sheriff
Jefferson County Sheriff's Office
05.2011 - 07.2013
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Observed jail and inmate activity to maintain order and safety of [Number] inmates and guards.
General Sales Manager
Advance America
02.2001 - 04.2011
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Associate of Arts - Criminal Justice
Southeast Arkansas College
Pine Bluff, AR08.2002
Skills
- Problem-solving abilities
- Call Center Operations
- Microsoft Excel
- Data Entry
- Account Management
- Dispute Resolution
- Appointment Scheduling
- Microsoft Outlook
- Active Listening
Timeline
Customer Service Representative II
GM Financial Services
08.2013 - 02.2024
Deputy Sheriff
Jefferson County Sheriff's Office
05.2011 - 07.2013
General Sales Manager
Advance America
02.2001 - 04.2011
Associate of Arts - Criminal Justice
Southeast Arkansas College
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