LaShanda Allen-Caiozzo
Clinton Township,MI
Summary
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits, and documentation requirements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Inventory Specialist
United Wholesale Mortgage
06.2022 - Current
- Perform specialized and complex inventory-related tasks and serve as a mentor to other Inventory Specialists
- Maintains perpetual inventory system. Performs duties specific in nature requiring inventory control and purchasing procedures knowledge
- Stocked, maintained, and organized inventory area. Assists with the scheduled cycle of inventory counts.
- Analyzes usage trends, sets stock re-order levels and minimum/maximum stock levels. Reconcile losses and gains from differences in inventory audits to maintain inventory within acceptable limits.
- Advises and coordinates with leadership in implementing efficient and cost-effective inventory best practices.
- Daily and long-term managing, monitoring, and tracking throughout the lifecycle of IT hardware assets
- Managing and maintaining IT hardware asset databases (Service Now, Ultipro, Contractor Excel Spreadsheet) for UWM
Field Technician/AV Technician
United Wholesale Mortgage
10.2018 - Current
- Diagnose and resolve technical software and hardware issues
- Troubleshoot issues in a Windows 10 OS domain and MAC OS
- Team player working in a diverse atmosphere with a great communication skills
- Strong knowledge of Windows 10 OS, Android and iOS devices
- Perform software installs per client request
- Maintain Inventory counts of Xerox and HP toner needed throughout all buildings
- Daily and long-term managing, monitoring, and tracking throughout lifecycle of IT hardware assets
- Managing and maintaining IT hardware asset databases (Service Now, Ultipro, Contractor Excel Spreadsheet) for UWM
- Provide support for audio/visual as needed.
Desktop Support Specialist
Modis Engineering formally known as Adecco Engineering and Technical
01.2007 - 01.2018
- Diagnose and resolve technical software and hardware issues
- Troubleshoot issues in a Windows 10 OS domain and MAC OS
- Team player working in a diverse atmosphere with a great attitude
- Strong knowledge of Windows 10 OS, Android and iOS devices
- Perform installations and upgrades of PC/Apple hardware and software, including all standard office software and peripherals
- Maintain the IT hardware inventory database for all end user devices and peripherals as equipment is added, relocated or retired.
Support Center Analyst
Adecco Engineering and Technical (OCC Contract)
01.2007 - 01.2018
- Provide hardware, software and network support to end users
- Identify, research, and resolve technical problems
- Troubleshoot application issues via telephone as well as remote connection
- Respond to telephone calls, emails and personnel requests for technical support
- Document, track and monitor problems to ensure a timely resolution
- Provide desktop support for installation of software and hardware upgrades
- Troubleshoot printer issues and audio/visual equipment.
Technical Helpdesk Support (Business Analyst II)
Resource Technologies (Ford Motor Co. Contract)
01.2005 - 01.2007
- Assist Canadian and US Volvo Retailers with technical software issues relating to the Volvo Information and Diagnostics for After sales (VIDA) application
- Troubleshoot application communication errors with Volvo vehicles; software downloads from Sweden Central Servers, and application access
- Coordinated software application and Intranet access to the Volvo Retailer websites
- Performed hardware and software support and installation
- Maintained data security and ensured the integrity of any information added to the database
- Diagnosed application errors and network connectivity problems
- Received and resolved escalated customer complaints.
Education
Business Administration
Macomb Community College
Warren, MISkills
- Shipping and receiving
- Warehouse Operations
- Supply Chain Optimization
- Stock replenishment
- Inventory Auditing
- Procurement Management
- Attention to Detail
Certification
- Certified Hardware Asset Management Professional Certification (IAITAM)
- Service Now Hardware Asset Management Certificate
- HDI Support Center Analyst Certified
Timeline
Senior Inventory Specialist
United Wholesale Mortgage
06.2022 - Current
Field Technician/AV Technician
United Wholesale Mortgage
10.2018 - Current
Desktop Support Specialist
Modis Engineering formally known as Adecco Engineering and Technical
01.2007 - 01.2018
Support Center Analyst
Adecco Engineering and Technical (OCC Contract)
01.2007 - 01.2018
Technical Helpdesk Support (Business Analyst II)
Resource Technologies (Ford Motor Co. Contract)
01.2005 - 01.2007
Business Administration
Macomb Community College