Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashanda Baker

Brooklyn

Summary

Dynamic team leader with proven expertise at 10 Spot/Madrag in enhancing operational efficiency and customer satisfaction. Skilled in team motivation and effective communication, I excel in problem resolution and safety compliance, ensuring a productive work environment. Committed to achieving team goals while delivering exceptional service and maintaining high standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

10 SPOT/MADRAG
Brooklyn
12.2018 - 07.2023
  • Managing all incoming shipments, inventory, and supplies.
  • Creating team goals, training, and scheduling all employees daily.
  • Following all CDC-recommended guidelines, maintaining a safe and clean work environment for all my employees.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Interacting with all departments to ensure all communications stay open and clear.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Unarmed Security Guard

Aron Security
Smithtown
02.2021 - 03.2023
  • Assisted in the development and implementation of security policies and procedures.
  • Addressed customer complaints in a polite and professional manner while adhering to company policies and procedures.
  • Performed foot patrols around the property to ensure safety and security of personnel and visitors.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.

Sales Associate

FOREVER21
Valley Stream
11.2017 - 12.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Handle all customers with any services required, from shopping to cashing out.
  • Worked closely with management to manage all store inventory.
  • Help maintain a clean, efficient work environment.
  • Work well with others to complete all tasks.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

Garden State Science And Technology Institute
Jersey City, NJ
01-2026

Skills

  • Team leadership
  • Great communication skills
  • Customer service
  • Effective communication
  • Sales floor skills
  • Attention to detail
  • Team motivation
  • Problem resolution
  • Receptionist skills
  • Office management
  • Safety compliance

Certification

  • Security Guard Training Certificate

Timeline

Unarmed Security Guard

Aron Security
02.2021 - 03.2023

Team Leader

10 SPOT/MADRAG
12.2018 - 07.2023

Sales Associate

FOREVER21
11.2017 - 12.2018

High School Diploma -

Garden State Science And Technology Institute

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