Lashanda Lewis
Winston-Salem,NC
Summary
Accomplished Lead Server at Brookridge Retirement Comm, demonstrating exceptional problem-solving and team leadership skills. Elevated customer satisfaction through efficient service coordination and effective complaint resolution. Proven ability in fostering positive workplace culture and enhancing team productivity, with a keen attention to detail.
Overview
8
8
years of professional experience
Work History
Lead Server
Brookridge Retirement Comm
Winston-Salem, NC
09.2024 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Server
Embassy Suites
Winston-Salem, NC
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supervisor
Compass Group Management
Winston-Salem, NC
06.2017 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor Of Science - Business
University of Phoenix
Tempe, AZGED - High School
Forsyth Technical Community College
Winston-Salem, NC06.2012
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Accomplishments
Founder of Tori's Choice LLC. A nonprofit to help at risk youth .
Timeline
Lead Server
Brookridge Retirement Comm
09.2024 - Current
Server
Embassy Suites
08.2023 - Current
Supervisor
Compass Group Management
06.2017 - 08.2022
Bachelor Of Science - Business
University of Phoenix
GED - High School
Forsyth Technical Community College