Lashanda Mayberry
Detroit,MI
Summary
Dynamic professional with extensive experience as an Insurance Coordinator at Serenity Home Care, excelling in insurance verification and claims processing. Proven track record in enhancing customer service through effective communication and proactive problem-solving, achieving revenue goals while streamlining operations and reducing errors in policy documentation.
Overview
10
10
years of professional experience
Work History
Insurance Coordinator
Serenity Home Care
Warren, MI
05.2023 - 07.2025
- Verified insurance and communicated coverage to staff and patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
- Streamlined client onboarding processes, significantly reducing time taken to activate new policies.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
Escalations Manager
Binson's Medical Supply / Remote
Warren, MI
03.2020 - 04.2023
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
- Created detailed reports on escalated cases to identify trends and areas for improvement.
Call Center Supervisor
Qualfon
Highland Park, MI
01.2016 - 03.2020
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
- Created detailed reports on escalated cases to identify trends and areas for improvement.
Education
General Education
Catherine Ferguson Academy
Detroit, MISkills
- Insurance processes
- Insurance claims processing
- Insurance verification
- Customer service and assistance
Timeline
Insurance Coordinator
Serenity Home Care
05.2023 - 07.2025
Escalations Manager
Binson's Medical Supply / Remote
03.2020 - 04.2023
Call Center Supervisor
Qualfon
01.2016 - 03.2020
General Education
Catherine Ferguson Academy