LaShanda Parkman
Broad Brook,CT
Summary
Phlebotomy Technician
Energetic, committed, results-driven customer service professional with over 15 years' providing exceptional customer service in establishments ranging from casual restaurants to office environments. Exceptional interpersonal skills with an aptitude for building rapport a with a diverse range of customers, managers, and colleagues. Self-confidence, integrity, and commitment to customer service excellent. Skilled at anticipating, identifying, and fulfilling guest need. Success multitasking while remaining professional and courteous in fast-paced environments. Organized, and attentive to detail, with demonstrated time management skills. Flexible, and versatile, able to maintain a sense of humor under pressure.
Overview
20
20
years of professional experience
Work History
Team Lead
American Red Cross Blood Services
2019.03 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Head Cashier
CMR Food Service
2014.05 - 2019.03
- Welcomes customers, provide assistance and respond to their concerns
- Ensures customer transactions are processed promptly and accurately
- Handle café operations in the absence of café owners
- Reconcile cash with receipts at the end of shift and make sure that any discrepancies are managed immediately
- Supervise the activities of various food stations on a constant basis
- Ensures that all items are appropriately displayed on shelves and oversee maintenance of café
- Trains new employees to work as cashiers.
Receptionist
Ameri Dream Really
2006.03 - 2016.10
- Served as first point of contact for clients, and agents
- Demonstrated proficiencies in telephone and front-desk reception with a high volume environment
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Operated agency switchboard and provided prompt, courteous and knowledgeable assistance
- Maintain agents' calendars by planning and scheduling showings, meetings, conferences, teleconferences, and travel
- Additional administrative duties: scanning, faxing, data entry and coping
- Set goals and prioritized them to meet the needs of the organization.
Employee Trainer Coordinator
Cracker Barrel Old Country Store
2004.03 - 2014.05
- Coordinated the on-boarding process for all new employees
- Created standard and specialized training based on restaurant and job needs
- Counseled as needed, and documents participant counseling sessions
- Additional administrative duties, basic office management: scanning, faxing.
Education
Certificate of Completion, Phlebotomy Technician Program -
Manchester Community College
GED -
Hartford High School
12.2018
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Professional Development
- Management Training Seminars
- General clerical courses
Timeline
Team Lead
American Red Cross Blood Services
2019.03 - Current
Head Cashier
CMR Food Service
2014.05 - 2019.03
Receptionist
Ameri Dream Really
2006.03 - 2016.10
Employee Trainer Coordinator
Cracker Barrel Old Country Store
2004.03 - 2014.05
Certificate of Completion, Phlebotomy Technician Program -
Manchester Community College
GED -
Hartford High School