LaShanda Ransom,CHAA
Maple Heights,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Precertification Specialist
University Hospital - University Health System
Cleveland, OH
08.2022 - Current
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Provided follow-up on pending precertification requests to ensure timely processing.
- Resolved any discrepancies identified during the precertification process.
- Maintained detailed documentation of all activities related to the precertification process.
- Processed appeals when necessary following denial or rejection of claims due to lack of proper authorization.
Senior Patient Access Representative
University Hospital - University Health System
Bedford, Ohio
04.2018 - 08.2022
- Greeted patients and visitors in a professional manner, providing information and assistance as needed.
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
- Coached junior staff members on how best utilize available resources when resolving problems encountered during the registration process.
Senior Scheduling Coordinator
University Hospital - University Health System
Highland Hills, OH
11.2015 - 04.2018
- Scheduled appointments for multiple departments in a timely and professional manner while operating between multiple screens and programs
Skills
- Medical terminology proficiency
- Conflict resolution techniques
- Telephone Etiquette
- Effective communication skills
- Recordkeeping and data input
- Documentation And Reporting
- Confidentiality
- Appointment Scheduling
- Verbal Communication
- Microsoft Office
- Data Entry
- Knowledgeable in Epic, Mosaiq, and Onbase
Certification
- CHAA-October 2011
Timeline
Precertification Specialist
University Hospital - University Health System
08.2022 - Current
Senior Patient Access Representative
University Hospital - University Health System
04.2018 - 08.2022
Senior Scheduling Coordinator
University Hospital - University Health System
11.2015 - 04.2018