Lashanda Terry
Virginia Beach,United States
Summary
Dynamic leader and organizational strategist with a proven track record in supervisory roles, team building, and customer service excellence. Recognized for implementing effective training and monitoring techniques that enhance employee engagement and drive performance improvements. Committed to fostering a positive work environment to ensure sustained company success.
Overview
8
8
years of professional experience
Work History
Fresh Foods Manager
Harris Teeter
Virginia Beach, VA
06.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Mentored newly hired staff in upselling techniques to improve sales.
- Analyzed sales data regularly to identify trends or areas requiring improvement.
- Researched out-of-stock items to find additional inventory in other store locations.
- Ensured compliance with all company policies and procedures as well as local, state and federal regulations related to food safety and sanitation.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Conducted regular performance evaluations of team members to ensure high levels of customer service were maintained.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints promptly in a professional manner.
Housekeeping Supervisor
Gold Key PHR
Virginia Beach, VA
07.2017 - 06.2023
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Created and implemented daily cleaning schedules for staff members.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Prepared work schedules for associates to promote proper staffing levels.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Ensured efficient inventory management through consistent restocking and accurate weekly sheet updates.
Education
Some College (No Degree) - Hospitality And Tourism Management
Thomas Nelson Community College
Hampton, VASkills
- Merchandising strategies
- Task delegation
- Sanitation standards
- Waste reduction
- Ordering supplies
- Employee scheduling
- Food safety compliance
- Inventory merchandising
- Ordering of products
- Verbal and written communication
- Scheduling coordination
References
References available upon request.
Timeline
Fresh Foods Manager
Harris Teeter
06.2023 - Current
Housekeeping Supervisor
Gold Key PHR
07.2017 - 06.2023
Some College (No Degree) - Hospitality And Tourism Management
Thomas Nelson Community College