Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
LASHANDRA PHELON
Summary
Overview
12
years of professional experience
1
Certification
Work History
KROGER PHARMACY
LEAD CERTIFIED PHARMACY TECHNICIAN
01.2016 - 10.2023
Job overview
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Cardinal Health
STOCKER & RECEIVING CLERK
10.2014 - 12.2016
Job overview
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Nissan North America, Inc.
PRODUCTION TECHNICIAN
01.2014 - 07.2015
Job overview
- Promptly documented and reported all defective equipment and hazardous conditions.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
AT&T
Customer Service Representative Remote
01.2012 - 11.2015
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on billing, payment processing and support policies and procedures.
Education
HINDS COMMUNITY COLLEGEPEARL, MS
ASSOCIATE OF APPLIED SCIENCE from OFFICE SYSTEMS TECHNOLOGY
2020
University Overview
MASELLE SCHOOL OF RELATORJackson, MS
LOAN ORIGINATOR
2008
University Overview
Skills
- Microsoft Office, Excel, Power Point, QuickBooks 2018, Microsoft Word, Analyzing reports, EPRN system
- Report Preparation
- Strong Organization and planning Skills
- The ability to resolve conflict collaboratively through effective communication skills, such as active listening and assertive speaking
- HIPAA Knowledge
- Pharmacy and Customer Records Management
- Insurance Billing
- Problem-Solving Skills
- Insurance Verification
- Workflow Optimization
- New Hire Onboarding
- Regulatory Compliance
- Drug Inventory Control
- Remote Customer Service
- Call Center
- Sales
- Staff Development
- Troubleshooting Malfunctioning Equipment
Certification
- CPhT - Certified Pharmacy Technician (NHA)
- Loan Originator
- Immunization Administration
- OPAC Certified
- Technical Certificate Office Systems Technology
- Certified CPR, Kroger - 2022
- Immunization Administration Training - 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
LEAD CERTIFIED PHARMACY TECHNICIAN
KROGER PHARMACY
01.2016 - 10.2023
STOCKER & RECEIVING CLERK
Cardinal Health
10.2014 - 12.2016
PRODUCTION TECHNICIAN
Nissan North America, Inc.
01.2014 - 07.2015
Customer Service Representative Remote
AT&T
01.2012 - 11.2015
HINDS COMMUNITY COLLEGE
ASSOCIATE OF APPLIED SCIENCE from OFFICE SYSTEMS TECHNOLOGY
MASELLE SCHOOL OF RELATOR
LOAN ORIGINATOR
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