LaShandra Tyler
Sr. Management
Charlotte ,NC
Summary
Driven finance professional with demonstrated history of maximizing customer service opportunities and consistently exceeding performance goals. Demonstrated ability to manage highly confidential personal and financial information in a sensitive manner. Adapt to working in a demanding environment with strong organizational skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
18
18
years of professional experience
Work History
Branch Manager
Austin Capital Bank
05.2022 - 11.2022
- Maintained financial responsibility for all expenses, wages, and asset management.
- Identified operational deficiencies and implement improvement plans. Increased sales over 20% within six months.
- Maintained weekly reports on operations and sales.
- Hired and trained all employees.
Branch Manager
American Residential Lending
04.2021 - 04.2022
- Maintained friendly professional interactions when employees had issues with clients or realtors.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses. Increased sales and proficiency by 15% within a 4 month period.
- Trained new staff and existing staff on current and upcoming changes to the branch.
Branch Manager
OneTrust Home Loans
07.2017 - 04.2021
- Complied with regulatory guidelines and requirements.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Launched new training program to boost employee skills and staff retention rate.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Examined customer loan applications for loan approvals and denials.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Generated financial and operational reports to assist management with business strategy.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Sr. Mortgage loan Officer
Bank of America
12.2012 - 06.2017
- Conducted initial interviews with clients to go over mortgage programs, qualification, documents needed, and income.
- Identified, developed, and maintained a quality network of business relationships.
- Worked as a liaison with the mortgage loan processors, underwriters, and clients.
- Analyzed new federal guidelines, programs and changes.
- Responded to clients inquiries and referrals from various banking centers.
- Gathered and uploaded documents to the processing team to finalize the loan approval.
- Trained new hires on proper protocol and procedures when working with other departments, clients, and loan officer assistants.
Mortgage Loan Consultant
Citimortgage
08.2004 - 12.2012
- Consulted clients seeking assistance to modify their current mortgage based on hardships to keep client's in their home.
- Provided expert consultation and showed empathy towards client's personal situation.
- Evaluated applications, credit, and assets to determine loan risk.
- Analyzed loans carefully from initiation to closing; monitored pipelines to assure deadlines were met.
- Communicated with clients, processing teams and other third parties to achieve customer satisfaction and to prevent foreclosures.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Education
BS - Business Management
University of Phoenix
Business In Management06.2024
Skills
- Experienced Loan Officer
- Advance Mortgage Expertise
- Superior Work Ethic
- Strong Interpersonal Skills
- Customer Transactions
- Risk Mitigation Strategies
- Operations Management
- Client Rapport-Building
- Staff Training
- Staff Management
- Operational Efficiency
- Federal Regulations
- Bank Secrecy Act
- Staff Supervision
- Employee Development
- Financial Analysis
- Multitasking Abilities
- Document Flow Coordination
- Mortgages and Loans
- Training and Development
- Providing Feedback
- Conflict Resolution
- Excellent Communication Skills
Additional Information
- 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Branch Manager
Austin Capital Bank
05.2022 - 11.2022
Branch Manager
American Residential Lending
04.2021 - 04.2022
Branch Manager
OneTrust Home Loans
07.2017 - 04.2021
Sr. Mortgage loan Officer
Bank of America
12.2012 - 06.2017
Mortgage Loan Consultant
Citimortgage
08.2004 - 12.2012
BS - Business Management
University of Phoenix
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