Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashanna Alston

Baltimore,MD

Summary

Highly skilled Clinical Customer Service Representative with relevant experience in healthcare settings. Strengths include superior communication skills, knowledge of medical terminology, and ability to navigate complex healthcare software systems. Demonstrated record of improving patient satisfaction and streamlining processes for enhanced efficiency in past roles.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Clinical Customer Service Representative

Johns Hopkins Hospital
Baltimore, MD
05.2025 - 09.2026
  • Responded to patient inquiries and resolved concerns effectively.
  • Coordinated daily communication between clinical staff and patients to enhance patient experience.
  • Maintained accurate patient records in electronic health systems to support quality care.
  • Admitted and discharged patients efficiently, ensuring smooth transitions.

Member Service Representative II

CareFirst BCBS
Baltimore, MD
07.2023 - 01.2025
  • Assisted members with inquiries and provided information on healthcare plans.
  • Processed member applications and verified eligibility for coverage services.
  • Educated members on benefits, claims procedures, and preventive care resources.

Senior Resolution Specialist

Cigna health/Express scripts
Baltimore, MD
03.2015 - 11.2022
  • Resolved complex client inquiries and escalated issues to enhance client experience.
  • Collaborated with cross-functional teams to streamline resolution processes and boost client satisfaction.
  • Prior authorizations and grievance processing.
  • Claims processing
  • Trained employees on resolution best practices to improve service delivery.

Education

Baltimore Antioch Diploma Plus
Baltimore, MD

Skills

  • Electronic health records
  • Patient admissions
  • Care coordination
  • Patient scheduling
  • Claim management

Certification

  • FirstAid/CPR/and AED certified

Timeline

Clinical Customer Service Representative

Johns Hopkins Hospital
05.2025 - 09.2026

Member Service Representative II

CareFirst BCBS
07.2023 - 01.2025

Senior Resolution Specialist

Cigna health/Express scripts
03.2015 - 11.2022

Baltimore Antioch Diploma Plus
Lashanna Alston