Lashanna Richardson
Overland Park,KS
Summary
Adept Reimbursement Care Coordinator with a proven track record at Payer Matrix, excelling in case management and fostering strong patient relationships. Demonstrated expertise in medical terminology and documentation, ensuring optimal health outcomes through effective policy adherence and patient care assessment. Achieved significant improvements in care plan effectiveness, leveraging organizational skills for high-quality patient support.
Overview
19
19
years of professional experience
Work History
Reimbursement Care Coordinator
Payer Matrix
05.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Client Service Advocate
United Health
Overland Park, KS
08.2005 - 03.2018
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Actively participated in team meetings aimed at improving overall service quality delivered to clients.
- Educated clients on product features, benefits, and usage guidelines; empowering them to make informed decisions.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients'' expectations.
- Managed a high volume of inbound calls while maintaining professionalism and efficiency under pressure.
- Coordinated with internal departments to resolve complex issues swiftly, maintaining client satisfaction levels.
- Conducted thorough research to provide accurate information, ensuring clients received the best possible solutions.
Education
Diploma - High School
Career Lerarning Center
Kansas City, KS05.2005
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Medical terminology understanding
- Documentation proficiency
- Policy Adherence
- Scheduling
- Claims Processing
- Medical Terminology
- Insurance Practices
- Patient Care Assessment
Timeline
Reimbursement Care Coordinator
Payer Matrix
05.2023 - Current
Client Service Advocate
United Health
08.2005 - 03.2018
Diploma - High School
Career Lerarning Center