LaShannon Proctor

Work History

ACT Technology

09.2020 - 10.2022

Virtual position examine back office of multiple departments
Fraud detection and prevention claims, ATM investigation claims , Chargebacks disputes, and Credit card tagging
Supporting analysis, conclusions and recommendations upon well–investigated and documented research of regulatory requirements.
Managed daily data entry and kept clerical information accurate and up-to-date.
Collaborated with various departments to complete assigned tasks.
Prepared and edited documents to produce precise, accurate and professional communication.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Possess comprehensive knowledge of Microsoft Word, Excel, Outlook, and Java Script, Chrome, Microsoft Edge,

Census Bureau

07.2020 - 09.2020

Temp Door to Door position providing interviews helping citizens provide current status of each household in zip coded area to better the community.
Built customer service knowledge and took initiative to learn additional processes.
Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.

Dry Bar Hair Salon

02.2016 - 03.2020

Develops clientele and communicates new products and services
Upsells hair care products to ensure proper hair care at home
Provides excellent customer services and continues to build book of business.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Monitored current trends to understand fashions and better serve customer needs.
Worked with men, women and children to complete Service on daily basis.
Worked on Number customers daily while maintaining distinguished cleanliness and organization of work areas.
Educated customers on products to maximize benefits.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Suggested treatments and styles to suit customer appearance and fashion choices.
Resolved guest complaints about service or style.

Dart Manufacturing Facility

03.2006 - 05.2015

Printing of sty foam cups sold to restaurants in the DFW metroplex and surrounding areas
Establishes daily goals for retail sales production
Examine inventory and operates large machines similar to assembly lines.
Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Proved successful working within tight deadlines and a fast-paced environment.
Collaborated with team members to achieve daily goals and meet company objectives.
Inspected items to identify discrepancies and damages and reported to supervisor.
Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Complied with safety, health, and environmental regulations as prescribed by law.
Protected materials for transport by correctly packaging products in boxes and crates.
Placed items into bags, boxes or other containers.
Inspected items for defects and damage.
Assembled boxes, cartons and containers to package items.
Cleaned and maintained production area and equipment.
Re-packaged damaged or incorrectly packaged items.
Utilized adhesive labels and other materials to package items.
Recorded product, packaging and order information on specified forms.
Adjusted machine settings to accommodate different items and packaging materials.

FEMA

09.2005 - 11.2005

Data Entry position providing excellent, by using strong communication skills, data entry, and verification of survivors application status
Take High volume inbound calls
Verify and Update data on survivors application
Request any additional help for survivors.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Met customer call guidelines for service levels, handle time and productivity.