LaShanta Holmes
Madison,Mississippi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Manufacturing Technician
Nissan North America, Inc.
Canton, Mississippi
11.2015 - Current
- Assemble automotive components and parts while working with cutting-edge technology to produce high quality vehicles.
- Ensure all assembled units meet rigorous standards for quality and safety.
- Operate production machines in accordance with established procedures and work instructions.
- Maintain a working knowledge of company operating procedures and QMS standards.
- Inspect finished goods for specific quality characteristics and adherence to visual quality standards.
- Assisted in training other technicians on proper use of equipment and safety protocols.
- Identified problems within the assembly line and implemented solutions accordingly.
- Provided input into process improvements that increased productivity or reduced costs.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Customer Service Representative
AT&T Call Center
Jackson, MS
02.2009 - 02.2012
- Promote, recommend, and sold AT&T products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met and maintained all monthly sales quotas.
Food and Nutrition Representative
Baptist Health Care System
Jackson, Mississippi
05.2002 - 01.2009
- Provided nutritional advice to patients regarding dietary needs and food choices.
- Created meal plans for individuals with special dietary requirements.
- Assessed patient's nutritional status through interviews and physical assessments.
- Collaborated with healthcare professionals to develop individualized nutrition care plans.
- Monitored patients' progress towards their nutrition-related objectives.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
Education
Associate of Science -
East Central Community College
Decatur, MS05-2000
Some College (No Degree) - Professional Interdisciplinary Studies
Jackson State University
Jackson, MSSkills
- Workflow Coordination
- Process Improvement
- Safety Protocols
- Equipment Troubleshooting
- Good Manufacturing Practices
- Call Management
- Consultative Sales
- Computer Skills
Accomplishments
- Customer Excellence Award
- CRIFT (100% Customer Satisfaction Award)
References
- Chandrian Jones- Accounting Specialist 601-906-3493
- Shakena Bowie- Mental Health Therapist 601-572-6086
- Tisha Spann- Licensed Professional Counselor 615-648-5418
Timeline
Manufacturing Technician
Nissan North America, Inc.
11.2015 - Current
Customer Service Representative
AT&T Call Center
02.2009 - 02.2012
Food and Nutrition Representative
Baptist Health Care System
05.2002 - 01.2009
Associate of Science -
East Central Community College
Some College (No Degree) - Professional Interdisciplinary Studies
Jackson State University