Lashanta Lassiter
Raleigh,NC
Summary
Accomplished Data Collection Specialist at Social Scientific Systems with expertise in medical record retrieval and survey administration. Demonstrated exceptional customer relationship management, maintaining a QA score of 95%-100%. Proficient in data entry and analysis, effectively managing complex projects and enhancing research accuracy through strategic data collection and patient engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Collection Specialist/Records Retriever
Social Scientific Systems
Durham, USA
04.2021 - 07.2025
- Conducted interviews with patients for their Annual Health Updates, Detail Follow Ups, OCV, TCV, and Breast Cancer Follow Ups.
- Recorded medications and health conditions for annual health updates.
- Administered survey questions and recorded data on MS and SSIMS.
- Drafted and corresponded Sister Study emails to participants regarding annual health updates and technical issues.
- Handled Sister Study Help Desk with emails, incoming calls, secondary calls, voicemails, and advocate cases.
- Organized and located obituaries along with NOK cases.
- Advised patients to enroll in-person or remotely for the STOMP (Study for Tecovirimat for MPOX) study.
- Read scripted information on the clinical trial for MPOX.
- Provided site information and referred providers over to clinical research sites regarding their patients.
- Transferred patients to clinical research sites for enrollment.
- Contacted HCP to request medical records for Breast Cancer Follow Ups and Ovarian Cancer validation cases and confirmed contact information.
- Generated HCP records and data retrieval requests in SSIMS and documented medical records excel spreadsheet.
- Faxed and email requests for data retrieval and medical records through RightFax along with authorization forms.
- Entered MRF data note on coversheet for the patient's BCFU and OCV along with diagnosis date.
- Followed up on data retrieval cases and initial calls for missing records until records were received.
Market Researcher/Telephone Interviewer
Dynata
, Philippines
07.2020 - 08.2021
- Administered survey questions and recorded sample member responses in the interviewer application.
- Interviewed respondents by telephone to conduct a survey on a market, product, or service.
- Conducted researches and collected data by asking respondents about a market, product, or service.
- Managed outbound calls through the interviewer application and coded the results of the call.
- Dialed 300-400 respondents and completed 6-7 surveys on average in a timely manner daily.
- Maintained a QA score of 95%-100% for my performance summary on my completed surveys each week.
- Entered responses accurately into the CATI application while speaking with respondents.
- Followed and read a scripted questionnaire verbatim to collect research data and screened household members.
- Scheduled appointments for respondents who requested a different time or date to be contacted.
Education
Bachelor of Science - Mathematics
North Carolina Central University
Durham, NC06.2011
Skills
- Data entry
- Medical record retrieval
- Telephone interviewing
- Data analysis
- Survey administration
- Customer relationship management
Certification
CPC-A Certified, DHS - Medical Coding & Billing, 01/01/22, 126
Awards
- Academic Superiority Award, DHS - Medical Coding & Billing, 2022
- Perfect Attendance Award, DHS - Medical Coding & Billing, 2022
Timeline
Data Collection Specialist/Records Retriever
Social Scientific Systems
04.2021 - 07.2025
Market Researcher/Telephone Interviewer
Dynata
07.2020 - 08.2021
Bachelor of Science - Mathematics
North Carolina Central University