LASHANTAE GREEN
Dearborn Heights,MI
Summary
Highly skilled individual with a strategic mindset and a dedication to meeting and exceeding performance targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Cargo Office Lead
Delta Air Lines
02.2022 - Current
- Trained new employees on proper procedures for handling and processing cargo
- Handled customer inquiries and resolved any issues related to cargo shipments
- Ensured compliance with all safety and security regulations for handling cargo
Cargo Office Agent
Delta Air Lines
06.2021 - 02.2022
- Resolved customer issues related to shipment delays or damages
- Handled documentation for import and export shipments, including customs forms and invoices
- Provided customer service support to resolve shipment issues and inquiries
Cargo Warehouse Agent
Delta Air Lines
05.2014 - 06.2021
- Operated forklifts and other equipment in a fast-paced warehouse environment
- Handled delicate cargo with care and attention to detail to prevent damage
- Adhered to all safety regulations and protocols to maintain a secure working environment
Ticket and Gate Agent
Delta Air Lines
05.2011 - 05.2014
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Science - Criminal Justice
Madonna University
Livonia, MI05-2027
Skills
- Organization and Time management
- Leadership
- Communication
- Customer service
- Analytical thinking
- Strategic planning
- Decision-making
- Problem-solving
- Microsoft word and Excel
- Powerpoint
Timeline
Cargo Office Lead
Delta Air Lines
02.2022 - Current
Cargo Office Agent
Delta Air Lines
06.2021 - 02.2022
Cargo Warehouse Agent
Delta Air Lines
05.2014 - 06.2021
Ticket and Gate Agent
Delta Air Lines
05.2011 - 05.2014
Bachelor of Science - Criminal Justice
Madonna University
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