LASHANTAE GREEN
Dearborn Heights,MI
Summary
Results-driven professional with a strong work ethic and proven adaptability, excels in dynamic environments. Demonstrates exceptional interpersonal skills and the ability to quickly master new competencies while working independently. Eager to embrace new challenges that foster personal and professional growth.
Overview
14
14
years of professional experience
Work History
Cargo Office Lead
Delta Air Lines
Detroit, USA
02.2022 - Current
- Trained new employees on proper procedures for handling and processing cargo
- Handled customer inquiries and resolved any issues related to cargo shipments
- Ensured compliance with all safety and security regulations for handling cargo
Cargo Office Agent
Delta Air Lines
Detroit, USA
06.2021 - 02.2022
- Resolved customer issues related to shipment delays or damages
- Handled documentation for import and export shipments, including customs forms and invoices
- Provided customer service support to resolve shipment issues and inquiries
Cargo Warehouse Agent
Delta Air Lines
Detroit, USA
05.2014 - 06.2021
- Operated forklifts and other equipment in a fast-paced warehouse environment
- Handled delicate cargo with care and attention to detail to prevent damage
- Adhered to all safety regulations and protocols to maintain a secure working environment
Ticket and Gate Agent
Delta Air Lines
Detroit, USA
05.2011 - 05.2014
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Science - Criminal Justice
Madonna University
Livonia, MI05-2027
Skills
- Employee supervision
- Critical thinking
- Goal setting
- Multitasking and organization
- MS office
- Leadership development
- Verbal and written communication
- Policy and procedure enforcement
- Problem-solving
- Customer service
Timeline
Cargo Office Lead
Delta Air Lines
02.2022 - Current
Cargo Office Agent
Delta Air Lines
06.2021 - 02.2022
Cargo Warehouse Agent
Delta Air Lines
05.2014 - 06.2021
Ticket and Gate Agent
Delta Air Lines
05.2011 - 05.2014
Bachelor of Science - Criminal Justice
Madonna University
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