Lashanti Kobas
Memphis,TN
Summary
Experienced Customer service worker with strong organization skills, to multitask, build relationships, and adapt to fast paced,high volume work environments. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. With a strong military background in law enforcement, and people first, team building, with administrative and operational strengths.
Overview
6
6
years of professional experience
Work History
31B Military Police
U.S. Army
06.2020 - 10.2023
- I served as a military police officer in the Fort Carson district of Colorado, performing and enforcing law enforcement capabilities
- This responsibility came with training other officers during OJT (on job training), OC/Taser certifications, leadership training, driver's training, first aid training, along with other capabilities.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
- Provided training to fellow Military Police officers, increasing overall unit readiness and effectiveness.
- Fostered a positive public image of the Military Police through routine engagement with local communities.
- Enhanced security by conducting thorough patrols and inspections of military facilities.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Assistant Photographer (intern/assisting)
Elevate photography
03.2023 - 09.2023
- Carried equipment from one shooting location to next.
- Maintained a professional demeanor during high-pressure situations, ensuring smooth photoshoots.
- Set up and broke down photography equipment efficiently during on-location shoots, saving valuable time.
- Supported lead photographer in managing deadlines and project timelines, maintaining consistent workflow.
- Changed camera lenses and made small light adjustments.
- Assisted lead photographer in capturing high-quality images for various clients and events.
- Edited photos using advanced software tools, ensuring the highest quality final product.
- Kept photography equipment available, clean, and working.
- Organized photography equipment and maintained inventory for efficient workflow.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Ensured proper care and maintenance of cameras, lenses, lighting gear, props, backdrops, and other essential equipment.
- Improved overall efficiency by proactively identifying opportunities to optimize workflows within the photography studio.
- Continually updated knowledge of industry trends and new equipment to stay at the forefront of photography techniques.
- Edited, toned, captioned, and uploaded photographs for publication.
Freelance Photographer
self employeed
12.2022 - Current
- As a freelance photographer, I specialized in family portraits and assisted with weddings during the summer
- After relocating to Memphis, TN, my niche is now children's photos
- I love all kinds of photography and love to be behind the camera.
- Digitally edited photos to enhance appearance.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Completed complex photo shoots at indoor and outdoor venues.
- Adapted to a variety of shooting environments and lighting conditions, showcasing creativity and technical expertise.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks and maintaining focus on project objectives.
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Organized photoshoots from conceptualization to completion, effectively coordinating logistics such as locations, models, and props.
Cashier
Zaxbys
04.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Post Office Mail Clerk
USPS
02.2024 - Current
- Upheld strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
- Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Augmented positive workplace culture through active participation in team-building activities fostering camaraderie among colleagues.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Some college in Criminal Justice - Criminal Justice
Purdue global university
West Lafayette, IN11.2022
Skills
- Military
- First aid
- Leadership
- Law enforcement
- Security
- Driving
- CPR
- Report writing
- Conflict management
- Photography
- Serving
- Cash register
- Adobe Lightroom
- Package handling
- Workplace Safety
- Mail Sorting
- Express Mail Handling
- International Mail Processing
- Problem-solving skills
- Return-to-Sender Processing
- Loading and unloading
- Handling and sorting mail
- Verbal/written communication
- Team Collaboration
- Retail Sales
- Post office operations
- Sales background
- Customer Service
- Mail distribution
Military Service
United States Army, United States, Specialist, 06/01/20, 10/01/23
Timeline
Post Office Mail Clerk
USPS
02.2024 - Current
Assistant Photographer (intern/assisting)
Elevate photography
03.2023 - 09.2023
Freelance Photographer
self employeed
12.2022 - Current
31B Military Police
U.S. Army
06.2020 - 10.2023
Cashier
Zaxbys
04.2018 - 12.2019
Some college in Criminal Justice - Criminal Justice
Purdue global university