Nicholas Tamburrino
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
31B Military Police
United States Army
Colorado Springs, CO
01.2020 - 04.2022
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Maintained 100% accountability of assigned equipment in excess of $5,000,000 at any given time.
- Documented and organized security information accurately and efficiently.
Order Fulfillment Associate
Amazon
Joliet, IL
11.2019 - 01.2020
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Prepared domestic and international shipments for transportation.
- Trained new associates on basic and advanced shipment procedures.
- Followed SOPs to avoid mix-ups and damages to orders.
Bread Delivery Driver/Sales Representative
Turano
Berwyn, IL
11.2017 - 08.2018
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Processed payments, made change and provided receipts.
Traveling Lead, Meat Cutter
Fresh Thyme Farmers Market
Naperville, IL
06.2015 - 10.2017
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Continuously checked products for quality assurance according to strict guidelines.
Package Handler
FedEx
Romeoville, IL
09.2014 - 01.2015
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Trainer
Portillo's Restaurant Group
Shorewood, IL
01.2010 - 09.2014
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
GED -
Plainfield South High School
Plainfield, IL05.2012
Skills
- Operational Efficiency
- Loyalty Building
- Suggestive Selling
- Customer Understanding
- Effective Communicator
- Maximizing Profitability
- Cross-Selling Products and Services
- Social Perceptiveness
- Customer Experience Improvement
- Active Learning
Timeline
31B Military Police
United States Army
01.2020 - 04.2022
Order Fulfillment Associate
Amazon
11.2019 - 01.2020
Bread Delivery Driver/Sales Representative
Turano
11.2017 - 08.2018
Traveling Lead, Meat Cutter
Fresh Thyme Farmers Market
06.2015 - 10.2017
Package Handler
FedEx
09.2014 - 01.2015
Trainer
Portillo's Restaurant Group
01.2010 - 09.2014
GED -
Plainfield South High School
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