Lashanti Phillips
Hyundai Motor Group
Statesboro,GA
10
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Care Representative
2 Years 7 Months- Assisted customers with inquiries, ensuring high satisfaction through effective communication.
- Resolved issues promptly by utilizing problem-solving skills and company resources.
- Documented customer interactions accurately in CRM systems to maintain detailed records.
- Collaborated with team members to streamline processes and enhance service delivery.
General Assembler
3 Years 2 Months- Resolved customer inquiries and complaints efficiently through phone, email, and chat channels.
- Assisted customers with product selection and troubleshooting to enhance satisfaction levels.
- Processed orders and returns accurately using company-specific software systems.
- Maintained up-to-date knowledge of product features, promotions, and policies to support customers effectively.
Customer Service Representative
1 Year 5 Months- Collaborated with team members to improve service delivery and streamline operational processes.
- Monitored customer feedback to identify trends and suggest improvements for service efficiency.
- Provided training support to new staff on best practices for customer interaction and system usage.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries and complaints efficiently through phone, email, and chat channels.
- Assisted customers with product selection and troubleshooting to enhance satisfaction levels.
- Processed orders and returns accurately using company-specific software systems.
- Maintained up-to-date knowledge of product features, promotions, and policies to support customers effectively.
Education
High School Diploma
Skills
Inbound customer service
Data entry
Call center experience
Complaint handling
Problem resolution
Product knowledge
Documentation and reporting
Time management
Microsoft office
Customer service
Quality assurance
Timeline
General Assembler
Hyundai Motor Group
04.2023 - 06.2026Read More
Customer Care Representative
Bread Financial
09.2020 - 04.2023Read More
Customer Service Representative
Sagility Health
04.2019 - 09.2020Read More
Customer Service Representative
Electric & Appliances
05.2016 - 04.2019Read More
Statesboro High School
High School Diploma
Read More