Lashanti Robinson
Chandler,AZ
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs with communicative customer service skills motivated to maintain customer satisfaction and contribute to company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CNA
RML Specialty Hospital
Chicago, IL
07.2022 - 08.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming; Reported changes in patient conditions to registered nurse or physician; Answered patient call lights promptly and responded to requests appropriately; Demonstrated excellent customer service skills when interacting with patients, families and guests; Transported residents within the facility as needed; Observed and reported unusual symptoms and changes to charge nurse; Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate; Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status; Turned and repositioned bedridden patients to prevent bedsores.
Delivery Driver
Amazon
Downers Grove, IL
02.2020 - 09.2021
- Received daily delivery instructions and route assignments from dispatch; Inspected delivery vehicle to ensure optimal safety and performance prior to each trip; Loaded, secured, and unloaded cargo in a safe and timely manner; Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Forklift Operator
DHL Supply Chain
Joliet, IL
03.2017 - 06.2019
- Performed daily maintenance checks on forklifts to ensure optimal performance; Inspected loads prior to lifting to determine weight distribution and stability; Transported materials between storage areas, loading docks and delivery vehicles as needed; Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures; Unloaded incoming items from trucks and rail cars and transported materials to staging area; Packaged, labeled and tagged goods before transfer; Checked shipments for damaged or incorrect items; Reported safety and quality issues to management.
CNA
GAREDA Home Care Services
Chicago, IL
07.2013 - 12.2016
- Provided assistance with activities of daily living, including bathing, dressing and grooming; Demonstrated excellent customer service skills when interacting with patients, families and guests; Assisted in preparing meals according to prescribed diets while monitoring food consumption levels; Helped residents walk with or without self-help devices; Turned and repositioned bedridden patients to prevent bedsores; Reminded patients to take prescribed medications or nutritional supplements.
Administration Clerk
Jackson Park Hospital
Chicago, IL
06.2009 - 04.2013
- Organized and maintained patient’s medical records, medical history and billing records; Completed review of authorization forms and official request letter prior to release of medical records; Received medical records and payments from third party companies; Prepared, verified and processed invoices and third party payments; Entered medical and financial information into database; Confirmed with physicians or other medical personnel that records were complete and accurate; Collected on delinquent accounts and maintained accuracy of accounts on payment terms; Complied with HIPAA laws regarding release of medical records.
Medical Records Clerk
Jackson Park Hospital
Chicago, IL
03.2003 - 08.2007
- Gathered patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer; Maintained master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures; Initiated the medical records by creating and processing the patient care record folder; Maintained record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities; Retrieved medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes; Delivered charts to assigned areas of the hospital by following established routing procedures.
Administrative Assistant
INFINITY MOVERS INC
Chicago, IL
02.2002 - 03.2003
- Prepared invoices and completed employee payroll; Prepared and maintained customer profiles, billing, filing and record maintenance; Complete arrangement and processing of cash, money orders, and checks in Quickbooks; Completed accounts payable and receivable functions in Quickbooks; Daily bank deposits, organization of deposit slips, and collecting on delinquent accounts.
Education
Medical Terminology -
KENNEDY KING COLLEGE
08.2008
Skills
- Indirect Patient Care
- Electronic Charting
- Quality Assurance
- Transporting Patients
- Product Inspection
- Forklift Operation
- CPR Training
- Certified Forklift Operator
- Warehouse Operations
- Cargo Handling
- Safe Driving
- Local Delivery
- File Management
- Document Scanning
- Inbound and Outbound Calling
- Retail Sales Customer Service
- Customer Service
Certification
- CNA License (received in 2015 from Nirvana Institute)
Timeline
CNA
RML Specialty Hospital
07.2022 - 08.2023
Delivery Driver
Amazon
02.2020 - 09.2021
Forklift Operator
DHL Supply Chain
03.2017 - 06.2019
CNA
GAREDA Home Care Services
07.2013 - 12.2016
Administration Clerk
Jackson Park Hospital
06.2009 - 04.2013
Medical Records Clerk
Jackson Park Hospital
03.2003 - 08.2007
Administrative Assistant
INFINITY MOVERS INC
02.2002 - 03.2003
Medical Terminology -
KENNEDY KING COLLEGE