LaShara Thompson

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Prepared bank deposits and handled business sales, returns and transaction reports.

• Updated office calendars with new appointments and accommodated last-minute schedule changes.
• Retrieved messages from voicemail to forward to appropriate personnel.
• Received and screened high volume of internal and external communications.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Maintained front office cleanliness and organized supplies to increase productivity.
• Welcomed large volume of guests and improved overall customer service.
• Directed clients and guests to correct departments, rooms, and staff members.
• Assisted front office staff by taking initiative to help upper management and coordinate events.

• Assisted with referrals, booking surgeries and also authorizations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.