Lashaunda Borampeta
Keithville,LA
Summary
Independent adjuster with proven expertise in communication and client relationship management. Skilled in negotiating settlements and performing detailed loss assessments to facilitate claims resolution. Consistently ensures client satisfaction while adhering to established procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Eberls Claim Service
08.2021 - Current
- Evaluated property damage claims, determining coverage and liability accurately.
- Inspected residential and commercial properties for comprehensive loss assessments.
- Documented findings and prepared detailed reports, expediting claim resolution.
- Communicated effectively with policyholders to clarify claim procedures and timelines.
- Negotiated settlements based on comprehensive analysis of claims data, enhancing resolution outcomes.
- Conducted field investigations to gather robust evidence supporting claims analysis.
- Managed client communications professionally, ensuring adherence to procedures and fostering trust.
Desk Adjuster
Pilot Catastrophe Services
03.2013 - Current
- Evaluated claims for property damage, assessing loss estimates accurately.
- Communicated with policyholders to gather information and clarify claim details.
- Reviewed policy coverage to determine claims eligibility for processing.
- Collaborated with field adjusters to coordinate inspections and assessments.
- Documented findings in claims management systems for precise record-keeping.
- Provided guidance on claim procedures and requirements to clients and staff.
- Resolved disputes by facilitating discussions between policyholders and insurance companies.
Customer Service Representative
Saferide
01.2025 - 03.2026
- Processed reservations and managed scheduling for transportation services efficiently.
- Resolved customer complaints to ensure satisfaction and build loyalty.
- Educated customers on safety protocols and service usage guidelines clearly.
- Assisted customers with inquiries, providing detailed information about services offered.
- Maintained accurate records of customer interactions and service requests diligently.
- Collaborated with team members to improve customer service strategies effectively.
- Utilized software systems for tracking service calls and optimizing schedules.
Property Manager
Fitzroy Apartment LLC
02.2017 - 01.2021
- Oversaw lease agreements and ensured compliance with regulations.
- Managed tenant relations and addressed concerns promptly.
- Coordinated property maintenance and repairs with vendors.
- Handled rent collection and financial record-keeping efficiently.
- Conducted property inspections to maintain quality standards.
- Developed marketing strategies to attract potential tenants.
Education
Associate of Applied Science -
Hinds Community College
Raymond, MSSkills
- Claims evaluation
- Coverage analysis
- Insurance mediation
- Report writing
- Client management
- Critical thinking
- Time management
- Customer service
- Professionalism
Certification
Adjuster Licenses Home state TX.LA,OK,GA,AL,WY,OR,MN,WA,UT,NY,HI
Timeline
Customer Service Representative
Saferide
01.2025 - 03.2026
Independent Adjuster
Eberls Claim Service
08.2021 - Current
Property Manager
Fitzroy Apartment LLC
02.2017 - 01.2021
Desk Adjuster
Pilot Catastrophe Services
03.2013 - Current
Associate of Applied Science -
Hinds Community College