La'Shaunda Speed
Raleigh,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
15
15
years of professional experience
Work History
Lead Teacher
Pams Loving Hands
05.2019 - Current
- Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Create developmentally appropriate lesson plans
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Regulate children's rest periods and nap schedules
- Dress children and change diapers
- Assist in preparing food and serving meals and refreshments to children
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Sanitize toys and play equipment
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Perform first aid or cardiopulmonary resuscitation (CPR) when required.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Customer Service Rep
Car Computer Exchange
10.2015 - 05.2019
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Answering inbound calls placing orders for car computers along with computer parts and upselling on various items
- Working remotely approximately 50 incoming calls, emails and faxes per day from customers.'
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Inspect equipment and read order sheets to prepare for delivery to users
- Check to ensure that appropriate changes were made to resolve customers' problems
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Rep
Conduent
02.2011 - 03.2015
- Answer up 50 inbound calls per day about health insurance, open enrollment, billing, and give updates on medication list
- Reach out to pharmacies about prescription updates, etc
- Update directory information
- Calculate and quote charges for services such as billing and medications quotes
- Perform clerical duties such as typing, proofreading, and sorting mail
- Provide assistance for customers with special billing requests
- Keep records of calls placed and received, and of related toll charges
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Enhanced patient care by developing and implementing innovative treatment plans.
- Streamlined patient records management, improving efficiency in a high-volume clinic.
Customer Service Rep
ACS
10.2009 - 09.2014
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Perform clerical duties such as typing, proofreading, and sorting mail
- Calculate and quote charges for services such as long-distance connections
- Provide assistance for customers with special billing requests
- Keep records of calls placed and received, and of related toll charges
- Provide relay service for hearing-impaired users
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Promote company products, services, and savings plans when appropriate.
Education
Childcare 119:Childcare -
Wilson Community College
Wilson Salem, North Carolina03.2020
High School Diploma -
Holly Springs High School
Holly Springs, North Carolina06.2009
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- People skills
- Problem-solving ability
- Experienced
- Skillful
Timeline
Lead Teacher
Pams Loving Hands
05.2019 - Current
Customer Service Rep
Car Computer Exchange
10.2015 - 05.2019
Customer Service Rep
Conduent
02.2011 - 03.2015
Customer Service Rep
ACS
10.2009 - 09.2014
Childcare 119:Childcare -
Wilson Community College
High School Diploma -
Holly Springs High School
Similar Profiles
JaNet GlennJaNet Glenn
Childcare Provider Assistant at Loving Hands ChildcareChildcare Provider Assistant at Loving Hands Childcare
Tina DjurdjevicTina Djurdjevic
Reiki Practitioner at Loving Hands Reiki With TinaReiki Practitioner at Loving Hands Reiki With Tina
Chante JohnsonChante Johnson
Lead Teacher at Loving Hands ChildcareLead Teacher at Loving Hands Childcare