Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LaShaundra Evans

Thomasville,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated employee with strengths in customer service, sales and promotion strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate

Walmart
Thomasville, GA
09.2023 - Current
  • Verifiy credit card charges against purchase receipts for accuracy.
  • Help customers locate items within the store using the inventory system.
  • Conduct inventory checks to ensure accuracy of shelf stock.
  • Perform cash register functions accurately and efficiently.
  • Process payments using point-of-sale systems.
  • Assist customers with their mobile devices.
  • Make sure asile are stocked/zoned in a timely manner

Cashier

Susie Q's Diner
Thomasville, GA
10.2022 - 05.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Checked personal identifications during alcohol and tobacco sales.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.

CSR

Ashley's Furniture Call Center
Thomasville, GA
05.2022 - 12.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Account Advisor

Aaron's Furniture
Thomasville, GA
11.2021 - 05.2022
  • Collected deposits or payments and arranged for billing.
  • Answered incoming calls from customers to provide assistance in resolving customer inquiries and issues.
  • Developed strong relationships with customers by providing quality service while meeting performance goals.
  • Identified opportunities for cross-selling additional products or services based on customer needs.
  • Created new accounts for customers according to established guidelines.

EVS Housekeeper

Archbold Memorial Hospital
Thomasville, GA
02.2018 - 12.2021
  • Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
  • Sanitized patient rooms after discharge using appropriate chemicals and supplies.
  • Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
  • Reported any safety hazards or equipment malfunctions immediately to the supervisor.
  • Maintained a safe working environment by adhering to all safety policies and procedures.

Education

Some College (No Degree) - Commercial CDL

Albany Technical College
Albany, GA

Skills

  • Over 25years of excellent Customer Service
  • Ordering and Stock
  • Daily Reporting
  • Sales Expertise
  • Call Center Operations
  • Microsoft Outlook
  • Product Recommendations
  • Customer Service
  • Cash Management
  • Customer Assistance
  • Defensive driver training
  • Safe Driving
  • Delivery Scheduling

Certification

  • CDL PERMIT
  • DOT

References

References available upon request.

Timeline

Associate

Walmart
09.2023 - Current

Cashier

Susie Q's Diner
10.2022 - 05.2023

CSR

Ashley's Furniture Call Center
05.2022 - 12.2022

Customer Account Advisor

Aaron's Furniture
11.2021 - 05.2022

EVS Housekeeper

Archbold Memorial Hospital
02.2018 - 12.2021

Some College (No Degree) - Commercial CDL

Albany Technical College

Similar Profiles

CREATE PROFILE
LaShaundra Evans