William Arthur Bush
Metro Shore Services
Sarasota,Florida
23
years of professional experience
Resolved customer service issues efficiently, contributing to over 25 years of positive experiences.,Achieved accurate verification of customer documentation for seamless travel to different countries.,Enhanced customer compliance for vessel boarding, ensuring smooth operations during daily departures.
Work History
Guest Port Services Agent
11 Years 2 Months- Working all areas in the Carnival Cruise Terminal. Assisting Custom Border Patrol for debarkation in the mornings from cruise ship, picking up their luggage & exiting the terminal. Assist using facial recognition system as border crossing. Trained in all areas in the terminal from debarkation to embarkation. Assisted checking in guest for their embarkation using handheld devices, verifying guest documentation of either passport or birth certificate with ID, taking guest security picture for the cruise, directing guest to the next step for boarding. Escorted guest when needed to Guest Services onboard the ship.
- Carnival Cruise Terminal, 231 Windsor Way, Long Beach CA 90802, office- 562-901-3334, ext-35012, mobile-562-335-2151
Guest Services Agent
12 Years- Same as above with Metro Shore Services, except we worked directly with Carnival Cruise Line instead of the contract company (Metro) until Carnival decided to contract ground services company to handle the terminal & all aspects of debarkation & embarkation at each cruise port.
- Carnival Cruise Terminal, 231 Windsor Way, Long Beach CA, 90802, office- 562-901-3334, ext 35012
Attractions Department Lead
5 Years 6 Months- Supervising staff in all areas of the Attractions Department, arranging from attendants to tour guides. Handling cashiers & cash flow procedures on Micros System. Help handle special events, including interacting with Carnival Cruise 3days a week for early check-in for cruises using the Queen Mary.
- 1126 Queens Hwy, Long Beach CA 90802, 562-435-3511
- Additional experience If needed:
- Taco Bell, 09/2001– 07/2003
- Shift Lead
- Kinkos, 05/1998 — 06/2001
- Shift Lead
Education
High School
Skills
Handling devices for checking in
facial recognition for Customs Border Patrol etc
for Carnival Cruise/Metro Shore Services 25years
Customer Service & Guest Relations skills
50years
Timeline
Guest Port Services Agent
Metro Shore Services
03.2015 - 05.2026Read More
Attractions Department Lead
Queen Mary
07.2003 - 01.2009Read More
Guest Services Agent
Carnival Cruise Line
03.2003 - 03.2015Read More
Chavala High School
High School
Read More