LaShaveya Williams
Jonesboro,GA
Summary
Experienced School Crossing Guard with extensive knowledge of traffic direction. Successful at working for many years without a safety accident and committed to a thorough and close observation of school grounds. Great understanding of traffic and safety laws. Responsible individual with strong work ethic and love for meeting people with diverse personalities. Likable Crossing Guard with exceptional knowledge of traffic monitoring and assessing road hazards. Over [Number] years of experience working in busy school zones. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
School Crossing Guard
Vets Securing America
12.2023 - Current
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
Customer-service-officer
Public Storage
03.2021 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phonr
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Food Counter Attendant
Five Guys
01.2018 - 02.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Handled cash transactions accurately, contributing to overall financial accountability.
Customer Service Representative
Chime
08.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Penn Foster Career School
Scranton, PA10.2017
Skills
- Emergency Response
- Traffic Direction
- Traffic Laws
- OSHA Defensive Flagging Certified
- Inbound Call Management
- Service Recommendations
- Account Management
- Issue Research
- Order Processing
- Cleaning and Sanitation
- Customer-Focused
- Resourceful
Timeline
School Crossing Guard
Vets Securing America
12.2023 - Current
Customer-service-officer
Public Storage
03.2021 - 11.2023
Food Counter Attendant
Five Guys
01.2018 - 02.2021
Customer Service Representative
Chime
08.2017 - 01.2018
Penn Foster Career School
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