Lashavia Osahar
Atlanta,GA
Summary
Experienced Operations Manager and talented leader with 16 years of expertise in customer service, personnel management, business and public administration, and instructional skills. Seeking an A+ position to utilize knowledge in exceeding customer expectations and creating a diverse and supportive working environment that fosters collaboration, achievement, and success. Known for exceptional planning and problem-solving abilities, consistently enhancing business plans and day-to-day activities. Results-driven mindset with a focus on developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and strategic approach to implementing changes make adept at identifying areas in need of improvement.
Overview
14
14
years of professional experience
Work History
Operations Manager
T.J. Maxx
05.2018 - Current
- Ensures volume and productivity goals are met or exceeded
- Evaluate performance and act as primary decision maker for promotions
- Strategically manage and review employee on boarding and
- Partnered with vendors and suppliers to effectively manage and budget
Merchandise Manager
T.J. Maxx
03.2015 - 04.2018
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Arranged consistent shelves, bins and racks at Two locations by following established planogram
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 35%
Administrative Coordinator
T.J. Maxx
02.2012 - 02.2015
- Develop effective and rewarding sale incentives
- Demonstrate positive leadership ethics
- Enhance planning and organizational staff needs
- Motivate productive sale assemblies
- Design internal incentives for excelled performances
- Process monetary duties
- Meet critical time measures
- Prepared detailed documents and reports in adherence administrative processes
- Monitored and directed incoming mail and prepared outgoing mail
- Worked closely with others to accomplish timely invoicing and accounts receivables
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
Medical Billing and Collections Specialist
Leal Medical Center
08.2010 - 01.2013
- Assisted in reconciling deposit and patient collections
- Logged charges and payments within Software
- Handled account payments and provided information regarding outstanding balances
- Responded to customer concerns and questions on daily basis
- Monitored outstanding invoices and performed collections duties
- Executed billing tasks and recorded information in company databases
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Used data entry skills to accurately document and input statements
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Education
Associate In Science - Nursing
South College
Atlanta, GAMedical Billing And Coding
Everest Institute
Miami, FLHigh School Diploma - Basic Education
Miami Killian Senior High School
01.2009
Skills
- Excelled listening skills
- Fluently operate office machines
- Microsoft Office
- Meet critical time constraints
- Oracle Database Management
- Staff Training
- Workflow Planning
- Strategic Partnership
- Recruiting and Hiring
- Productivity Improvement
- Employee Motivation
- Business Administration
- Team Leadership
- Operations Oversight
- Expense Reports
- Staff Development
- Product Management
- Schedule Oversight
- Cultural Awareness
- Employee Relations
- Sales Presentation
- Management
- Sales
- Leadership
- Patient Scheduling
- Records Scanning
- Transfer Coordination
- Discharge support
- Arranging transportation
- Unit administrative support
- Faxing orders
- Forms processing
- Phone reception
- Vitals documentation
Timeline
Operations Manager
T.J. Maxx
05.2018 - Current
Merchandise Manager
T.J. Maxx
03.2015 - 04.2018
Administrative Coordinator
T.J. Maxx
02.2012 - 02.2015
Medical Billing and Collections Specialist
Leal Medical Center
08.2010 - 01.2013
High School Diploma - Basic Education
Miami Killian Senior High School
Associate In Science - Nursing
South College
Medical Billing And Coding
Everest Institute