Carlee Briesch
Saginaw,TX
Summary
Results-driven Store Operations Manager skilled in optimizing workflow and elevating customer service. Led team performance by monitoring staff and facilitating training sessions, achieving organizational goals. Excelled in problem-solving within fast-paced environments, effectively addressing customer inquiries and operational challenges. Experienced in payroll administration, labor scheduling, and inventory control, ensuring compliance with safety procedures.
Overview
10
10
years of professional experience
Work History
Operations Manager
Michaels Stores Inc
Mansfield, TX
02.2022 - Current
- Supported Store Manager in daily operations, ensuring seamless workflow and efficient service delivery.
- Coordinated activities of managers and team members, driving consistent achievement of organizational goals.
- Managed staffing by recruiting, selecting, and onboarding employees to align with store operational needs.
- Managed scheduling, training and inventory control.
- Reviewed payroll, scheduling, and labor planning for store needs
- Optimized time management by adapting to fast-paced environments and resolving problems efficiently to maintain productivity.
- Enforced safety procedures, loss prevention, and compliance practices
- Assisted customers to the highest standard and ensured team delivered excellent service by conducting regular performance observations.
Customer Experience Manager
Michaels Stores Inc
Keller, Texas
04.2019 - 02.2022
- Delegated tasks and managed time effectively for self and team, ensuring efficient store operations and high customer satisfaction.
- Maintained a fast-paced work environment by solving problems quickly and applying creative thinking to address customer needs.
- Oversaw handling of money and secured all locked items, ensuring compliance with company policies and minimizing shrinkage.
- Closed and secured the store each evening, ensuring all procedures were followed for safety and accountability.
- Resolved guest concerns using Michaels service standards and store policies.
- Directed customer experience initiatives across Michaels Stores selling floor and service areas.
- Trained associates on Michaels customer care and recovery routines.
- Supported omnichannel fulfillment for buy online pickup and ship-from-store orders.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
Sales Associate
Michaels Stores Inc
Southlake, Texas
09.2016 - 04.2019
- Assisted Michaels customers with product selection, project ideas, and store recommendations.
- Processed sales transactions using register systems and handled cash, card, and returns.
- Restocked merchandise, organized aisles, and maintained seasonal and craft department displays.
- Resolved questions about product availability, pricing, and store promotions.
- Helped train new associates on customer service, register use, and store procedures.
- Coordinated front-end tasks with team members to keep Michaels operations running smoothly.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Haltom High School
Haltom City, TXSkills
Results-driven Store Operations Manager skilled in optimizing workflow and elevating customer service Led team performance by monitoring staff and facilitating training sessions, achieving organizational goals Excelled in problem-solving within fast-paced environments, effectively addressing customer inquiries and operational challenges Experienced in payroll administration, labor scheduling, and inventory control, ensuring compliance with safety procedures
Results-driven Store Operations Manager skilled in optimizing workflow and elevating customer service Led team performance by monitoring staff and facilitating training sessions, achieving organizational goals Excelled in problem-solving within fast-paced environments, effectively addressing customer inquiries and operational challenges Experienced in payroll administration, labor scheduling, and inventory control, ensuring compliance with safety procedures
Timeline
Operations Manager
Michaels Stores Inc
02.2022 - Current
Customer Experience Manager
Michaels Stores Inc
04.2019 - 02.2022
Sales Associate
Michaels Stores Inc
09.2016 - 04.2019
Haltom High School