LaShawn Baker
Corona,CA
Summary
Highly motivated individual with business acumen and willingness to take on challenging roles . A passionate professional eager to utilize time management and organizational skills across diverse settings to deliver exceptional service . Seeking opportunities to enhance personal and professional development using strong interpersonal skills while contributing to substantial company growth.Driven by a passion for continuous learning and successfully navigating change.Committed to improving satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Shift Leader
Panda Express
Redlands, California
11.2022 - Current
- Assessed company operations for compliance with safety standards.
- Demonstrated strong Problem-Solving skills , resolving issues efficiently and effectively
- Knowledge of various positions to ensure productivity and usefulness
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Implemented strategies to take advantage of new opportunities.
- Supervised team during daily shifts, ensuring efficient operation and guest satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Verified that cash drawers and safe contained correct amounts of money during opening and closing shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Resolved customer complaints promptly and professionally to maintain a high level of satisfaction.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled guest inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Educated guest about offerings, promotions and pricing to boost sales.
- Analyzed sales data to identify trends and areas for improvement.
- Collaborated with management to set performance goals and evaluate progress.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Adhered to all health code regulations while preparing food items for customers.
- Enhanced productivity and guest service levels by anticipating needs and delivering outstanding support
- Monitored guest satisfaction levels through surveys and feedback forms
- Coached team members to increase productivity and reduce workplace accidents.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Assisted general manager with operations game plan and company initiatives implementation.
- Approach guest and engage in conversation through use of interpersonal and people skills to understand needs, prevent / resolve issues and answer product questions to ensure high level satisfaction
- Handled escalated guest concerns and emergencies in absence of manager or supervisor.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for guest and staff alike.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Fostered a team-oriented environment to increase morale and productivity.
- Checked orders for quality and completeness.
- Evaluated employee performance, delivering individualized feedback and praise.
- Identified personal strengths/weaknesses Accepted constructive criticism to improve skills
- Managed inventory levels by monitoring stock levels, assisting in ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Provided exceptional guest service and maintained a positive attitude .
- Identified needs of guest promptly and efficiently.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes
Security Officer
GardaWorld Security
San Bernardino, California
06.2022 - 11.2022
- Monitored CCTV systems to ensure safety and security of premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Documented security-related situations and submitted in-depth reports to superiors.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Provided friendly and professional assistance to employees, visitors and customers.
- Searched bags manually to identify prohibited items and contraband.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Prepared detailed daily reports regarding activities, unusual occurrences, maintenance issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Customer Service Representative/Designated Hitter
Walgreen's Pharmacy
Hawthorne, California
11.2016 - 02.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers by answering questions, locating items or referring to pharmacist for assistance.
- Communicated with insurance companies for billing purposes.
- Collaborated with pharmacy team to implement promotional events and health screenings.
- Performed administrative duties such as updating and maintaining database, filing documents, faxing forms, answering phones and other clerical tasks.
- Organized and maintained patient profiles in the computer system.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Responded to telephone inquiries and provided information about order status, store hours , general information and pharmacy procedures.
- Built and maintained productive relationships
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed medical insurance claims to calculate copayments.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by district management for providing exceptional customer service and satisfaction
- Increase customer return rate due to helpfulness and patience
Education
High School Diploma -
South Bay Adult School
Redondo Beach, CA06-2019
Skills
- Staff training and development
- Equipment troubleshooting
- Decision-making capacity
- Guest needs orientated
- Active Listening skills
- Building Guest loyalty
- Complaint resolution
- Data entry
- Patience
- Time management
- Prioritization/Organization
- Creative Problem-solving
- Sales and upselling
- Interpersonal relations
- Cash handling
- Team collaboration and leadership
- Policy and procedure enforcement
- Willingness to learn
- Adaptability
- Diplomatic and fair
- Goal setting and tracking
- Verbal/Non-verbal and written communication
- Quality control assurance
- Positive attitude
- Strategic planning
- Digital communication
- Goal setting
- Data analysis
- Team leadership
- Risk management
Timeline
Shift Leader
Panda Express
11.2022 - Current
Security Officer
GardaWorld Security
06.2022 - 11.2022
Customer Service Representative/Designated Hitter
Walgreen's Pharmacy
11.2016 - 02.2019
High School Diploma -
South Bay Adult School