Shelby Oaks
Memphis,TN
Summary
Proven Revenue Cycle Manager with a track record of enhancing revenue performance and denial resolution at ABC Enterprise. Leveraged healthcare industry knowledge and billing cycle expertise to streamline processes, achieving significant efficiency improvements. Excelled in customer service and critical thinking, driving departmental productivity and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
ABC Enterprise
01.2020 - Current
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Senior Billing Specialist
XYZ Enterprise
02.2016 - 12.2019
- Participated in regular training sessions, staying up-to-date with the latest industry trends, tools, and best practices, ultimately enhancing job performance.
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Negotiated payment plans with delinquent clients, minimizing losses while maintaining positive customer relationships.
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Increased team productivity by delegating tasks effectively based on individual strengths and workload capacity.
Reimbursement Specialist
123 Healthcare
03.2013 - 01.2016
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Collaborated with cross-functional teams to develop strategies for maximizing revenue recovery efforts.
Education
Bachelor of Arts - Healthcare Administration
University of Memphis
Memphis, TN05.2016
Skills
- Revenue performance
- Denial Resolution
- Healthcare Industry Knowledge
- Billing cycle expertise
- Account Monitoring
- Claims Management
- Customer Service
- Critical Thinking
Certification
Certified Revenue Cycle Speacialist
Timeline
Revenue Cycle Manager
ABC Enterprise
01.2020 - Current
Senior Billing Specialist
XYZ Enterprise
02.2016 - 12.2019
Reimbursement Specialist
123 Healthcare
03.2013 - 01.2016
Bachelor of Arts - Healthcare Administration
University of Memphis
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