Lashawn Bush
Lanham,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
One to One Aide
Board of Child Care
Windsor Mill, MD
07.2023 - Current
- Provided students with emotional support and companionship.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations
- Assisted teachers with classroom activities and instruction.
- Conducted small group activities to reinforce learning objectives.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Organized materials for the teacher's use in the classroom.
- Attended staff meetings and professional development sessions.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Monitored student safety while on school grounds or during field trips.
- Engaged students in meaningful conversations about their interests or daily experiences.
Driver/Trainer/Lead Dispatcher
Amazon
Dundalk, MD
03.2020 - 02.2023
- Managed a team of drivers, ensuring their performance was in line with company standards
- Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
- Monitored trainees' progress throughout the course of instruction and documented results.
- Developed and implemented process improvements to ensure customer orders were dispatched in a timely and efficient manner
- Created and maintained tracking systems for customer orders, ensuring accuracy and up-to-date information
- Trained new dispatchers on best practices, protocols, and customer service
- Collaborated with other departments to ensure customer orders were fulfilled in a timely and accurate manner.
Bartender/Head Host/Trainer
Chevys
Greenbelt, MD
03.2015 - 03.2020
- Managed office supplies, vendors, organization and upkeep
- Manage incoming and outgoing calls while recording accurate messages
- Greeted and pitched to numerous visitors including VIPs, vendors and interviewed candidates
- Utilized customer service skills to ensure a positive dining experience for all guests
- Assisted management with hiring, training, and scheduling new hosts
- Coordinated with kitchen staff to ensure timely and accurate delivery of food orders.
Guest Relations Lead
Six Flags America
Upper Marlboro, MD
02.2013 - 02.2015
- Recruited and trained multiple team members for the customer relations team
- Address customer inquiries and complaints both online and in person
- Served as the ambassador for the administration office, responded to all park correspondence, sorted mail, answered incoming calls, transferring calls and taking messages.
Education
High School Diploma -
Quince Orchard High School
05.2014
Skills
- Time Management
- Customer-Service focused
- Leadership and Management
- Team building
- Motivation
- Communication
- Decision-Making
- Creative Thinking
- Customer Service
References
References available upon request.
Timeline
One to One Aide
Board of Child Care
07.2023 - Current
Driver/Trainer/Lead Dispatcher
Amazon
03.2020 - 02.2023
Bartender/Head Host/Trainer
Chevys
03.2015 - 03.2020
Guest Relations Lead
Six Flags America
02.2013 - 02.2015
High School Diploma -
Quince Orchard High School
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