Lashawn Simmons

Performed routine training and assist special projects to enhance job knowledge and skills. IEJC offers a Pre-Apprentice program through International Masonry Institute (IMI). Tile setters are responsible for installing tile on walls, ceilings, floors, and other surfaces in buildings and residences. The International Masonry Institute (IMI) is a strategic alliance between the International Union of Bricklayers and Allied Craftworkers.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to emergency situations to assess and deflect issues.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.