La Shawn Ford
Philadelphia,United States
Summary
Driven healthcare professional with a proven track record at Einstein Healthcare Network, adept in patient care coordination and phlebotomy. Excelled in fostering teamwork and leveraging medical terminology knowledge to enhance patient outcomes. Demonstrated expertise in problem-solving and maintaining HIPAA compliance, contributing to improved healthcare delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MA/PSR/HUC
Einstein Healthcare Network
10.2012 - 03.2024
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection.
- Contributed to a positive work environment by fostering teamwork, promoting open communication, and resolving conflicts promptly.
- Optimized patient flow by effectively managing admissions, discharges, and transfers.
Substance Abuse Counselor
A&R Health Services
01.2013 - 05.2013
- Conducted initial client interviews and documented all patient information including service plans, treatment reports and progress notes.
- Managed individual and group counseling sessions and collaborated with office staff.
- Created weekly treatment plans on coping skills, emotions, relationships, and other skills to help promote healthy behaviors for 8 clients.
- Performed intake assessments and completed all required documentation for services.
- Participated in treatment team consultations and attended weekly staff meetings.
Medical Communication Specialist
GPHA, Inc.
02.2010 - 06.2012
- Built professional relationships with service providers.
- Coordinated and scheduled patients' complex referrals to specialists, laboratories, and hospitals.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Education
Associate of Science - Psychology
University of Phoenix
Philadelphia, PA06.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Decision-Making
- Verbal Communication
- Direct and Indirect Patient Care
- Problem-Solving
- Medical terminology knowledge
- Vital Sign Monitoring
- Patient-focused care
- Phlebotomy
- Electronic Health Records
- HIPAA Compliance
Certification
- Medical Assistant Certificate
Einstein Healthcare Network Employee Training
- BLS/CPR Certified
American Red Coss
Accomplishments
History of outstanding patient care, five-star honors, featured in the 2016 Einstein Healthcare Network Perspective Blog.
Timeline
Substance Abuse Counselor
A&R Health Services
01.2013 - 05.2013
MA/PSR/HUC
Einstein Healthcare Network
10.2012 - 03.2024
Medical Communication Specialist
GPHA, Inc.
02.2010 - 06.2012
Associate of Science - Psychology
University of Phoenix
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