Hard-working professional with more than nine and a half years of experience and a proven knowledge of scheduling, workflow planning, and customer satisfaction. Aiming to leverage my skills to successfully fill a position with your team.
Overview
15
15
years of professional experience
Work History
HUC
Allina Hospitals & Clinics
08.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Prioritizes and transcribe written providers orders and nurses
Organize charts, prep
Discharge patients, admit patients
Make packets for referrals
Fax, answer busy phones
Order supplies for unit as needed
Answer any family members questions, give directions,
Do consult on a timely manor and page to correct team
HUC/CLERK
Regions Hospital
12.2019 - Current
Work closely with nurses and physicians, case managers, social workers. Keep providers and nurses up to date on patients. Performs and assists with admits/discharges and enter into Epic system. Identification of high risk patients. Facilitate escorting patient/family to appropriate areas. Review all paper work and sorts through for scanning. Answer phone calls and direct to appropriate person, uses vocera. Coordinate transportation for patients being discharged and other departments for testing. Process charts, putting packets together for patients transferring to a TUC or any care center, keep track of use of the tele monitors that patients are on. Knowledge of calling appropriate teams and departments. Review patient’s demographics, sending information to floors through tube station.
AMBULATORY COORDINATOR
Regions Hospital
03.2015 - 12.2019
Provides exceptional customer service to patients, effective communication. Performs appointment scheduling for all for all gastroenterology patients. Perform clerical/receptionist duties for patients, staff, providers and floats back and forth from clinic to Regions hospital. Schedule procedures, clinic appointment, labs, testing, etc. refers request for orders to nurses, provides through epic in basket, assembles patient d/e paperwork, faxes, referrals. At the unit at Regions Hospital, schedule ER, inpatients, work closely with the floor nurses about the patients we are seeing in GI. Verify all demographics, verify all insurances, collect co pays.
RADIOLOGY SCHEDULER
Regions Hospital
12.2010 - 02.2015
Performs all clerical duties, check in patients for radiation therapy, schedule follow up, and new patient appointments radiation therapy, coordinate office appointments with radiation therapy for patients. Reports pertinent information, concerns, any questions to providers, nurses. Consistently and accurately enters patient information into Epic system, faxes, enter all referrals, file charts. Perform scheduling for all radiology appointments, verified demographics, insurances. Consistently and accurately enters patient information into Epic system. Referrals, faxes. Performs receptionist duties, direct calls to correct departments, check in all ER, inpatients, outside patients for radiology tests. Work on the work que for department.
MINNEAPOLIS RADIATION THERAPY
Regions Hospital
04.2010 - 12.2010
Performs receptionist duties, checking in patients for radiation therapy, making follow up appointment and coordinate radiation therapy with office visits, file charts, faxes, consistently and accurately enters patient information into Epic System, sorts mail, reports pertinent information to physicians, nurses. Collect copays. Answer 5 different lines on the phone system.
Education
High School Diploma -
Humboldt High School
Saint Paul, MN
06-1981
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Multi task
Complete tasks to the fullest
Team Player
Compassion, Positive,
Willing to go above and beyond my work task with no questions asked