LASHAWN MITCHUM

BEHAVIOR THERAPIST, ONE ON ONE therapist FOR CHILDREN AND ADULTS WITH various OR BEHAVIORAL ISSUES.

-IMPLENTING BEHAVIOR-ANALYIC SERVICE

-COLLECTING DATA

-ADMINISTERING MEDICATION

• Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
• Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
• Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
• Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
• Used specialized software to track and maintain case incident numbers and logs.
• Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
• Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.

• Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
• Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
• Answered multi-line phone system and enthusiastically greeted callers.
• Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
• Generated invoices and collected payment from guests.
• Processed deposits and payments as part of reservation management.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.