LASHAWN M. KALMAR
Brooklyn,USA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
16
16
years of professional experience
Work History
Sales Associate
Home Depot
Brooklyn, NY
04.2018 - 09.2022
- Duties include provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions
- Also performed stocking, organizing, and cleaning duties at the request of the management team
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
Customer Service SPV
Walmart Supercenter
West Palm Beach, FL
07.2013 - 04.2018
- Assuming responsibility for ensuring great customer service, supervising employees, enforcing company regulations, and taking care of various administrative
- Process payroll, schedule employees, delegate daily assignments, implement promotional campaigns, track inventories, analyze and report sales data, and coordinate merchandise shipments
- Carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics
- Assisted customers in resolving issues with their accounts or orders.
- Suggested improvements to existing procedures based on customer feedback.
Security Officer
St.lucie medical associates
Port St Lucie, FL
01.2012 - 12.2013
- Enforce all policies and procedures set forth by management team
- Conduct safety and security patrols on foot in all assigned areas
- Watch and listen for suspicious behavior or unusual situations that may create a security or safety concern
- Sound alarms or call police/fire department as needed in a security or safety situation
- Conduct checkpoint screening of all guests and luggage in a professional and polite manner using x-ray machines and wands
Customer service manager
Publix supermarket
Montgomery, AL
08.2006 - 04.2011
- Assisted the Store Manager by providing direct supervision over the employees & department operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Education
GED -
GENERAL EQUIVALENCY DIPLOMA
Skills
- Promotional support
- Product Sales
- Customer Needs Assessment
- Payment Processing
- Store Opening and Closing
- Positive and professional
- Problem-solving skills
- Time Management
- Multi-tasking strength
- Sales expertise
Notes
All certifications and references are available upon request.
Timeline
Sales Associate
Home Depot
04.2018 - 09.2022
Customer Service SPV
Walmart Supercenter
07.2013 - 04.2018
Security Officer
St.lucie medical associates
01.2012 - 12.2013
Customer service manager
Publix supermarket
08.2006 - 04.2011
GED -
GENERAL EQUIVALENCY DIPLOMA