Lashawn Rice
USMD Hospital
Venus,TX
1
Language
1
Certification
22
years of professional experience
Results-oriented Assistant Store Manager with expertise in driving revenue growth and managing inventory efficiency. Skilled in monitoring stock levels, overseeing merchandising, and optimizing stock rotation to reduce waste. Proven leadership enhances sales performance and customer service, fostering positive experiences and addressing operational challenges within retail environments.
Work History
Certified Medical Assistant
3 Years 7 Months- Administered injections and medication with precision and attention to patient comfort.
- Assisted in minor surgical procedures and maintained sterile field to ensure patient safety.
- Communicated instructions for patient care and education to enhance understanding and compliance.
- Proficient in medical terminology and documentation to support accurate patient care.
- Assistant contacted patient insurance to verify patient insurance to approve medication doctors.
- Putting in orders for patients as assistant with clean tools for doctors.
- Assistant contacted patient insurance to verify the patient insurance to approve the medication doctors.
- Certified Medical Assistant
- Maintained accurate medical records, ensuring compliance with healthcare regulations and standards.
- Trained new staff on best practices for patient care and administrative processes, enhancing team performance.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
Pharmacy Technician
3 Years 9 Months- Proficient in filling prescriptions accurately and efficiently within a fast-paced pharmacy setting.
- Skilled in verifying insurance coverage and processing claims to ensure timely medication dispensing.
- Delivered exceptional customer service and educated patients on medication usage and side effects to enhance understanding and adherence.
- Compounded and prepared medications in strict compliance with pharmaceutical guidelines to ensure safety and efficacy.
- Ensured timely packaging of medications for patient delivery through USPS and FedEx.
- Communicated with patients to update them on refill status and doctor orders.
- Coordinated with insurance companies to secure prior authorization for prescribed medications.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Assistant Store Manager
4 Years 2 Months- Scheduled shifts and delegated assignments based on team strengths to enhance floor coverage and service levels.
- Trained and motivated staff in delivering exceptional customer service to drive sales.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through structured and informal mentoring to improve team capabilities.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Interviewed and vetted job applicants to replace positions in high-demand and fill vacancies within team members.
- Achieved or exceeded business goals on consistent basis by engaging employees in their processes.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-selling to improve retail productivity.
- Monitored supplier operations to verify quality delivery schedule and conformance to contract specifications.
- October 2003 - till - Providing excellent customer service, Stock Room maintenance, inventory control, working with all vendors, shrinkage control, re-setting a room out - dated products.
- Managed cash flow through accurate reporting of receivables and payables.
- Guided team in meeting sales targets by implementing targeted sales strategies.
- Ensured store efficiency by overseeing inventory management and merchandising displays.
- Collaborated with upper management to develop and execute store operational plans.
- Performed medication to the patient when they didn't have a way to come and pick up, made sure to keep patient adherence with thy meds.
Head Cashier
12 Years 6 Months- Resolved issues with cash registers, cashiers, and printers to minimize downtime and enhance service efficiency.
- Managed cashiers and enforced store policies to streamline operations and improve customer satisfaction.
- Addressed customer complaints and discrepancies quickly to foster positive relationships and retain customer loyalty.
- Completed cashier and bank reconciliation daily to ensure accurate financial reporting.
- Resolved issues with cash registers, cashiers and printers.
Education
Pharmacy Technician - Pharmacology
Certified Medical Assistance - clinical care, medical science, and administrative
Phlebotomy Tech - specialized techniques, safety protocols,
Associate Science - Biology
CCMA - Medical Assistant
Skills
Medical terminology
Patient care
Specimen collection
Electronic health records
HIPAA compliance
Patient assessments
Specimen processing
Vital sign monitoring
Infection control
Sterilization techniques
Patient scheduling
Needs assessments
Accomplishments
- Completed 60 clinical hours in diagnostic and portable X-rays.
- Lowered equipment costs by 65% by implementing new inventory tracking system.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CCMA - Certified Clinical Medical Assistant
- Licensed ER Tech - 2 year 7 mons
- CPhT - Certified Pharmacy Technician
- Pharmacy Tech Training - 8 years
- PT - Phlebotomy Technician
LANGUAGES
English
Timeline
Certified Medical Assistant
USMD Hospital
02.2023 - CurrentRead More
Pharmacy Technician
GI Alliance Pharmacy
03.2022 - 12.2025Read More
Assistant Store Manager
Walgreens Boots Alliance
01.2018 - 03.2022Read More
Head Cashier
Walgreens Boots Alliance
01.2005 - 07.2017Read More
Arizona State University
Associate Science from Biology
Read More
NHA
Phlebotomy Tech from specialized techniques, safety protocols,
Read More
Fortis College
Certified Medical Assistance from clinical care, medical science, and administrative
Read More
State Board of Texas
Pharmacy Technician from Pharmacology
Read More
Fortis College
CCMA from Medical Assistant
Read More
Personal Information
Title: Pharmacy Scheduler