Summary
Overview
Work History
Education
Skills
Timeline
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Lashawn Strickland

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Handyworker

Sues Soul
10.2020 - 09.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Chat Support Specialist

Consumer Cellular
08.2019 - 10.2020
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Researched customer inquiries to provide accurate and up-to-date information.

Fraud Prevention Specialist

PSCU Financial Services
08.2014 - 11.2018
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

92G Culinary Specialist

Army
03.2013 - 08.2014
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.

Education

High School Diploma -

Agua Fria High School
Avondale, AZ
05.2012

Skills

  • Organization
  • Research
  • Analytical Thinking
  • Multitasking
  • Product Knowledge
  • Complaint Resolution
  • Detection Models

Timeline

Handyworker

Sues Soul
10.2020 - 09.2023

Chat Support Specialist

Consumer Cellular
08.2019 - 10.2020

Fraud Prevention Specialist

PSCU Financial Services
08.2014 - 11.2018

92G Culinary Specialist

Army
03.2013 - 08.2014

High School Diploma -

Agua Fria High School

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Lashawn Strickland