Lashawn Thomas
Miami,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
Overview
6
6
years of professional experience
Work History
Lead Cocktail Server
Red Rooster Overtown
Miami, FL
01.2021 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
Lead Server
Red Rooster Overtown
Miami, FL
12.2020 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Bartender
Glasshouse
Miami, FL
08.2020 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.1990
Skills
- Customer Service and Rapport
- Critical Thinking
- Conflict and Complaint Resolution
- Age Verification
- Team Player
Accomplishments
- Supervised team of 80 staff members.
- Documented and resolved unnecessary expenses which led to higher profits.
Timeline
Lead Cocktail Server
Red Rooster Overtown
01.2021 - Current
Lead Server
Red Rooster Overtown
12.2020 - Current
Bartender
Glasshouse
08.2020 - 08.2022
High School Diploma -
Coral Gables Senior High School
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