Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lashawna Head

McDonough,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Hotline CounselorHotline WorkerIntake AssessorClinician/Care CoordinatorCrisis Clinician Generalist LSW

Work Type

Part TimeFull Time

Location Preference

RemoteHybridOn-Site
Location: McDonough, GA, USAtlanta, GA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementCompany CultureWork from home optionHealthcare benefits

Summary

Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.

Overview

13
13
years of professional experience

Work History

Hotline Counselor

Postpartum Support International
2023.09 - Current
  • Answers incoming calls and text to provide immediate psychosocial support, evidence-based information and brief interventions.
  • Educates help seekers on resources and services in a professional approach.
  • Provides referrals for treatment and recovery support services to pregnant and postpartum persons and their support persons/loved ones.
  • Maintains complete and accurate documentation of cases.
  • Ensure professionalism in the workspace and when using any of the communication platforms.
  • Fully interacts with remote team, including communicating while on shift via Slack and other mediums as assigned.
  • Ensure the privacy and confidentiality of each caller and their information.

Hotline Worker

988 Crisis
2022.10 - 2024.01
  • Handled 988 directed calls to our Suicide Prevention hotline. Provided counseling services and resources as needed.
  • Initiated and responded to emergency service departments such as fire, police or social service organizations to assist survivors and execute trauma-informed crisis stabilization techniques.
  • Trained and mentored new employees including assisting with silent monitoring of calls during active sessions.

Intake Assessor

RiverVista Health and Wellness
2020.01 - 2022.01
  • Completed psychosocial assessments, medical screening and assess any emergency conditions upon arrival.
  • Coordinated with physicians to ensure appropriate treatment is provided at the hospital or another appropriate provider in the community.
  • Completed authorization of care with the insurance company/third payor.
  • Reviewed referrals from Bed Board/Community to assess the level of care for patients.
  • Demonstrated de-escalation tactics when needed.

Clinician/Care Coordinator

Dublin Springs Hospital
2015.08 - 2016.08
  • Performed the evaluation and admission process in conjunction with the on-call physician.
  • Completed diagnostic assessments utilizing ICD 9 and ICD 10 codes.
  • Reviewed hospital referrals from community bed board and decided accordingly if patient meets criteria for inpatient hospitalization as well as determined appropriate treatment measures for patient (i.e. what unit would best be for patient).
  • Maintained open dialogue with referring hospitals and communicated treatment recommendations for patients.
  • Completed Prior Authorization according to patient's insurance.

Crisis Clinician Generalist LSW

Netcare Access
2014.08 - 2015.08
  • Completed diagnostic assessments for mental health and alcohol or other drug clients. Assessments included biopsychosocial, psychiatric, and alcohol/drug information using the Netcare Assessment tools.
  • Made appropriate recommendations for level of care using the ODADAS Clinical Protocols, DSM criteria and Netcare protocols. Determine Severe Mental Disability (SMD) criteria/eligibility.
  • Assessed and prioritized client's needs, planned treatment objectives and time frames, and completed clinical interventions using both individual and group modalities.
  • Assessed potentially dangerous situations and took appropriate precautionary measures to assure client/worker safety.
  • Performed appropriate clinical interventions and/or brief treatment around well-defined issues that could be dealt with in a specific time frame.
  • Completed referrals to hospitals, counseling/treatment agencies, community support providers and other specialized services based on client's level of care, DSM criteria, economic and cultural background.
  • Assured adequate, accurate and timely documentation.

Case Manager - Intern

Faith Mission Men Shelter
2013.01 - 2014.04
  • Advised 10 male clients from diverse backgrounds on community resources. Assessed what services would best address their needs.
  • Completed intake assessments with clients about background history, financial history, incarcerations, substance abuse history, medical history and job history.
  • Maintained confidentiality while discussing behavior responsibility, motivation and attitudes to achieve redirected behavior.
  • Completed USES applications with clients to help clients secure stable housing.
  • Collaborated with team of social workers, housing resource specialists, and Employment Resource specialist to develop individualized treatment plans and goals for clients.
  • Presented case history material for review and discussion with other staff members.
  • Maintained thorough case history records and wrote detailed reports.

Education

Bachelor of Science - Social Work with a focus on Clinical Social Work

The Ohio State University
Columbus, OH
2013-06

Licensed Social Worker (LSW) - undefined

State of Ohio

Skills

  • Microsoft Excel
  • Typing
  • Clinical counseling
  • Medical office experience
  • Customer service
  • Quality improvement
  • PTSD Care
  • Child & Family Counseling
  • Patient assessment
  • Behavioral Therapy
  • CSS
  • Cognitive Behavioral Therapy
  • Crisis intervention
  • Mental health counseling
  • ICD coding
  • DSM knowledge
  • Medical Coding
  • Time management
  • HIPAA
  • Hospital Experience
  • Microsoft Word
  • Medical Records
  • ICD-10
  • Windows
  • ICD-9
  • Case Management
  • Motivational Interviewing
  • Microsoft Office
  • Behavioral Health
  • Autism Experience
  • EMR Systems
  • Program Management
  • Salesforce
  • Curriculum Development
  • Intake Experience
  • Diagnostic evaluation
  • Analysis Skills
  • Resource navigation
  • Self-care practices
  • Suicide prevention
  • Client confidentiality
  • Mental health awareness
  • Attention to detail
  • Teamwork
  • Trauma-informed care
  • Call handling
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Clinical assessment
  • Clinical documentation
  • Analytical thinking
  • Interpersonal skills
  • Professionalism
  • Motivational interviewing
  • Records management
  • Community resources specialist

Timeline

Hotline Counselor

Postpartum Support International
2023.09 - Current

Hotline Worker

988 Crisis
2022.10 - 2024.01

Intake Assessor

RiverVista Health and Wellness
2020.01 - 2022.01

Clinician/Care Coordinator

Dublin Springs Hospital
2015.08 - 2016.08

Crisis Clinician Generalist LSW

Netcare Access
2014.08 - 2015.08

Case Manager - Intern

Faith Mission Men Shelter
2013.01 - 2014.04

Licensed Social Worker (LSW) - undefined

State of Ohio

Bachelor of Science - Social Work with a focus on Clinical Social Work

The Ohio State University

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Lashawna Head