LaShawnda Smith
Missouri City,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
EHS Teacher
Harris County Department Of Education
Houston, Texas
11.2018 - 07.2022
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Conducted parent-teacher conference via phone as well as TEAMS/ZOOM.
- Offered advice and assistance to parents, paying attention to special needs or wants.
- Maintained parents satisfaction with forward-thinking strategies focused on addressing parents/child needs and resolving concerns.
Infant/Toddler Teacher
KinderCare Learning Centers
Houston , Texas
05.2009 - 10.2018
- Developed age-appropriate activities and programs for children 1 to 3 years old.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
Customer Service Manager
U-Haul Self Storage
Webster, Texas
08.2007 - 04.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Greater Houston Childcare
Houston Texas01.2015
Skills
- Child Development Associate Certification
- Child CPR and First Aid
- Organizational and Planning Skills
- Schedule mastery
- Data evaluation
- Inbound and Outbound Calling
- Microsoft Office expertise
- Information Updates
- Customer Data Confidentiality
Timeline
EHS Teacher
Harris County Department Of Education
11.2018 - 07.2022
Infant/Toddler Teacher
KinderCare Learning Centers
05.2009 - 10.2018
Customer Service Manager
U-Haul Self Storage
08.2007 - 04.2009
High School Diploma -
Greater Houston Childcare
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