Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashay Fowlkes

Baltimore,MD

Summary

Dedicated EVS Housekeeper with a proven track record at Touch Point Compass Group, enhancing facility cleanliness and patient satisfaction through expert sanitation protocols and exceptional customer service. Skilled in biohazard cleanup and fostering positive workplace culture, I significantly reduced cross-contamination risks, demonstrating adaptability and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

EVS Housekeeper

Broadway Services, Inc.
Baltimore, MD
03.2023 - Current

Clean exam rooms

Mop floors

Sanitize bathrooms

Empty trash cans

Clean elevator tracks

EVS Housekeeper

Touch Point Compass Group
Baltimore, MD
12.2022 - 01.2023
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
  • Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained floor cleaning and waxing equipment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Contributed to efficient inventory management by monitoring supplies usage and reporting shortages or excesses as needed.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Verified cleanliness and organization of storage areas and carts.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
  • Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
  • Promoted a positive workplace culture by actively participating in team meetings, trainings, and performance evaluations.

Cashier

McDonald’s
Baltimore, MD
08.2021 - 12.2022
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Associate

Amazon
Baltimore, MD
03.2018 - 12.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

EVS Housekeeper

Priority One Staffing
Baltimore
01.2018 - 12.2019

Dietary Aide

Pei Staffing
01.2016 - 12.2017
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleaned and organized kitchen, dining and service areas.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Education

Frederick Douglass High School
Baltimore, MD
05.2015

Skills

  • Restroom cleaning
  • Sanitation protocols
  • Maintaining inventory
  • Dusting surfaces
  • Trash removal
  • Window washing
  • Polishing fixtures
  • Waste disposal
  • Carpet cleaning
  • Laundry services
  • Furniture moving
  • Chemical handling
  • Safety procedures
  • Biohazard cleanup
  • Cleaning and sanitation
  • Cleaning and sanitizing
  • Infection control
  • Mopping and sweeping
  • Cleaning techniques
  • Vacuuming and sweeping
  • Room preparation

Timeline

EVS Housekeeper

Broadway Services, Inc.
03.2023 - Current

EVS Housekeeper

Touch Point Compass Group
12.2022 - 01.2023

Cashier

McDonald’s
08.2021 - 12.2022

Associate

Amazon
03.2018 - 12.2021

EVS Housekeeper

Priority One Staffing
01.2018 - 12.2019

Dietary Aide

Pei Staffing
01.2016 - 12.2017

Frederick Douglass High School
Lashay Fowlkes