LASHAY V. HAGANS
Closenkit
Washington
1
Certification
7
years of professional experience
Healthcare professional with a strong foundation of 7 years in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Work History
Certified Medical Assistant / Office Assistant
2 Years 7 Months- Managed high-volume appointment scheduling, patient intake workflows, and electronic health record updates to streamline patient access and data accuracy.
- Verify insurance details, handle copays, and coordinate specialist referrals while tracking patient cases daily to ensure reliable follow-through.
- Train newly hired team members on internal administrative procedures, communication protocols, and office policies.
- Organized departmental cases and routed communications to correct digital inboxes, enhancing office efficiency and response times.
- Manage inventory and perform daily opening and closing procedures.
Certified Medical Assistant / Office Assistant
10 Months- Managed multi-line patient communications, processed medication refill requests, and routed critical clinical messages to enhance patient care.
- Executed data entry for diagnosis codes, managed prior authorizations, and registered specialized medical hardware to ensure accurate billing.
- Maintained documentation standards by tracking device parameters and vital measurements in enterprise EHR systems to support clinical accuracy.
- Assist with patient discharge activities.
Certified Medical Assistant / Office Assistant
7 Months- Managed triage and data maintenance of incoming patient files by updating demographic and clinical records using Medconnect PowerChart.
- Coordinated diagnostic lab ordering workflow and provided procedure support, ensuring accurate documentation and strict compliance standards.
- Collected specimens for Labcorp submission, ensured proper documentation, and processed entries through EMR link.
Certified Medical Assistant / Office Assistant
10 Months- Utilized population health management tools (Azara) to enhance pre-visit planning and optimize patient outreach.
- Operated office equipment for efficient data processing, faxing, scanning, and secure document transmission.
- Maintained accurate immunization records in compliance with state regulations. and tracked demographic data via state health registries (DOCIIS).
Certified Medical Assistant / Office Assistant
10 Months- Drafted, edited, and formatted professional letters, memoranda, reports, and administrative forms using office automation software.
- Transformed rough drafts into final polished correspondence, ensuring accuracy in spelling, grammar, punctuation, and proper distribution.
- Coordinated executive calendars, managed incoming mail logs, screened telephone calls, and responded to routine inquiries regarding administrative procedures.
- Managed incoming mail logs, coordinated executive calendars, screened telephone calls, and handled routine inquiries regarding administrative procedures.
Certified Medical Assistant / Office Assistant
10 Months- Drafted, edited, and formatted professional letters, memoranda, reports, and administrative forms using office automation software to ensure clarity and consistency.
- Utilized office automation software to draft, edit, and format professional letters, memoranda, reports, and administrative forms.
- Coordinated executive calendars, managed incoming mail logs, screened telephone calls, and addressed routine inquiries on administrative procedures to streamline office operations.
- Finalized specialized administrative forms, medical release paperwork, and prior authorizations, facilitating communication with pharmacies and medical equipment providers.
Education
Certification - Medical Assistance
Basic Life Support (BLS)
Certified Medical Assistant
High School Diploma
Associate of Science - Business Administration
Skills
Patient documentation
patient assessments
patient interaction
Patient support.
Compliance & Policy: Privacy compliance (HIPAA)
medical billing
insurance verification documentation.
Software & Tools: Microsoft Office Suite
Adobe Professional
EHR/EMR platforms
Adobe Forms.
Communications & Support: Professional correspondence
drafting reports
multi-channel messaging management.
Certification
Certification in Medical Assistance, Basic Life Support (BLS), Certified Medical Assistant
Timeline
Certified Medical Assistant / Office Assistant
Closenkit
03.2024 - CurrentRead More
Certified Medical Assistant / Office Assistant
Medstar Heart and Vascular Institute
04.2023 - 02.2024Read More
Certified Medical Assistant / Office Assistant
Georgetown University Student Health Center
09.2021 - 04.2022Read More
Certified Medical Assistant / Office Assistant
Unity Healthcare
11.2020 - 09.2021Read More
Certified Medical Assistant / Office Assistant
Family and Medical Counseling Services
09.2019 - 07.2020Read More
Certified Medical Assistant / Office Assistant
Family and Medical Counseling Services
09.2019 - 07.2020Read More
Dunbar Sr. High School
High School Diploma
Read More
National Health Association
Certified Medical Assistant
Read More
American Heart Association
Basic Life Support (BLS)
Read More
Prospect College
Certification from Medical Assistance
Read More
University of The District of Columbia
Associate of Science from Business Administration
Read More